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We are re-opening on Monday 12 April

Posted on 12th April 2021

We  are delighted to announce we will be reopening on Monday 12 April 2021.

Please read the following guidelines about what to expect when you visit us over the coming weeks.

In line with government guidelines our outdoor areas will be open however ALL OUR INDOOR AREAS WILL BE CLOSED AND FOOD IS TAKEAWAY ONLY.

 

WHAT TO EXPECT...

 

OPENING TIMES

We are open for the Easter school holiday - Monday 12 - Sunday 18 April 10am - 5.30pm

From Monday 19 April our temporary opening hours are: Weekdays: 11am -3.30pm and Weekends: 10am - 5.30pm

 

RESTRICTED NUMBER OF VISITORS

To ensure we can all observe safe social distancing, there will be restrictions on the number of visitors allowed at the park each day. 

 

ONLINE BOOKINGS ONLY

To allow us to review visitor capacities and work in line with the changing regulations, tickets can only be booked in advance at this time.  We will need everyone to book online prior to their visit, including annual pass holders and rainy day return ticket holders.

Because we anticipate ongoing changes to restrictions, we will release dates in blocks so please check back if the date you wish to book is not showing as available just yet.

All bookings, excluding annual pass holders and rainy day return tickets, will be subject to a booking fee, per person.

IMPORTANT:  Please find a link to further information you will need to consider before making a booking in order to follow the correct government guidelines 

Please follow the updated government guidance for the 'Rule of Six'.

If the park cannot open due to a full lockdown, you may change the date of your visit for another date within the next 12 months. Please contact us at info@butterflyhouse.co.uk with the date you would like to change it to.

To book tickets please click on the links below:

https://butterflyhouse.digitickets.co.uk/event-tickets/28986?catID=28485& General Admission

https://butterflyhouse.digitickets.co.uk/event-tickets/29019?catID=28535& Members

https://butterflyhouse.digitickets.co.uk/event-tickets/29244?catID=28798& Rainy Day Return Ticket

All animal feed bundles, otter feeding fish pots and VIP lemur feeding experiences must be booked online in advance whilst booking your admission tickets and are limited/subject to availability.

Lottie's Festive Afternoon Tea Picnic Boxes, Children's Picnic Boxes and Pizza Specials are also available to book online as part of your booking or can be booked later here (notice periods apply) https://butterflyhouse.digitickets.co.uk/tickets

Please note, once booked tickets cannot be transferred or refunded.

If you are unable to visit due to having to self-isolate, please contact us 24 hours in advance of the day of your visit to enable us to transfer your ticket.

Rainy Day Return Visit tickets must be booked online and are valid for 3 months from the date of issued and cannot be extended. You must have attended the park on the day of your booking to receive a Rainy day ticket. Rainy day tickets are only valid once for the number of adults/children listed on the ticket, any additional members attending are required to pay the full entrance price. Please keep your stamped return ticket safe as we cannot replace if lost or stolen. We will only except original stamped tickets, photos or photocopies will not be accepted. You will need to present and redeem  your rainy day ticket at the admission kiosk. Anyone without a valid stamped return ticket will be refused entry to the park.

If you have a rainy day return ticket that you were unable to use within the 3 months return period due to the national lockdown, please contact info@butterflyhouse.co.uk

If you are in receipt of a free Family Explorer pass, which you may have won or were issued with by us, this cannot be booked online, please email marketing@butterflyhouse.co.uk in advance with the date you would like to attend and preferred arrival time.

We regret we are unable to accept any other promotional vouchers, discounts or offers at this time.

 

ANNUAL PASS MEMBERS / GIFT VOUCHERS

A limited number of tickets will be made available for our members each day. The percentage of tickets will be based on our average number of member visits recorded during that same period. Members must still book online to allow us to maintain our maximum number of visitors per day.

If you have a TBH Gift Voucher or YAG Gift Voucher, please check the booking site for availability and email info@butterflyhouse.co.uk with the date you would like to attend and preferred arrival time.

IMPORTANT: We value your continued support and will  automatically be extending all valid memberships and gift vouchers to cover the lockdown closures.

As the exact extension time has been fluid, members may have received a expiry notification in the meantime. If you would like us to check the status of your membership and expected expiry date for you, please contact marketing@butterflyhouse.co.uk thank you.

 

3 HOUR VISIT & ARRIVAL TIME 

We have introduced arrival times to help alleviate queues and maintain social distancing. Each visit will be for a duration of three hours maximum with no re-admission. You will be asked to select an arrival time when making your booking online*. We ask that you please arrive at your agreed time as we cannot guarantee entry to visitors who arrive outside of their arrival time.

*Please note your arrival time e.g. if your booking is for 11am - 2pm then your arrival time is 11am.

 

CAR PARKING

Please park in the marked out bays. Lottie's car park is for disabled parking only.

 

PARK ROUTES / INDOOR AREA CLOSURES

 All outdoor areas of the park are free flowing. In line with government guidance, all indoor areas, including the butterfly house, indoor activity centre and cafes, are currently closed apart from toilets and the Jungle Gift shop which is also the exit route from the park.

Lottie's Coffee Lounge will be serving takeaway drinks and food and the Big Red Bus at weekends (subject to weather conditions).

Please wear a face covering in these areas unless you are exempt.

 

SOCIAL DISTANCING / SANITISING / WASHING YOUR HANDS/ TOILETS

Whilst visiting us we kindly ask you to respect everyone's safety and adhere to social distancing rules. There are lots of signs around the park to remind you.

Please wash and sanitise your hands at regular intervals using the washing facilities around the park. We have intensified our daily cleaning procedures. Our staff will be wearing face coverings to ensure that they and visitors are protected whilst onsite. Toilets will be open at the Indoor Activity Centre and Outdoor Play Park.

 

FACE COVERINGS/MASKS

Must be worn in all indoor areas including toilets, our Jungle Gift Shop and whilst queuing for food and drinks unless you are exempt. Thank you for your cooperation.

 

CHANGES TO ACTIVITIES / PLAYPARKS

Animal feed bundles (£3*), otter feeding fish pots (£3) and VIP Lemur feeding experiences (£20 for up to 6 people in your group) can be purchased online when booking. 

 *Animal feed bundles have been temporarily reduced to £4 as we are unable to offer lorikeet feeding at the moment. Includes a pot of live mealworms, a bag of grass nuts, a vegetable pot and a bag of poultry food.

During the current circumstances and for the foreseeable future we cannot operate our tractor ride, bird shows, animal encounters, talks and experiences. We are following government and BIAZA guidelines and we will update you with any changes in the near future.

The great news is  our outdoor Realms of Camelot play parks are open for you to enjoy. Please wash and sanitise your hands before and after play and maintain social distancing. 

 

VIP EXPERIENCES 

We are currently rescheduling existing VIP animal experiences. If your experience was postponed due to lockdown or you have booked an upcoming experience or have a gift voucher to book an experience, please be assured these will be extended for you and we hope to resume and make them available for booking again soon. Please get in touch with steve@butterflyhouse.co.uk 

 We are pleased to offer a new VIP lemur feeding experience. This must be booked online when purchasing your admission tickets and you must book the correct session within your 3 hour slot. Places are very limited and available on a first come, first served basis. The experience costs £20 for a group of up to 6 family members and last for 15 minutes apx. Facemasks must be worn, please see our booking site for full terms and conditions.

 

LOTTIE'S COFFEE LOUNGE / BIG RED BUS SNACK STOP

We kindly remind our customers about the latest UK government guidelines

Lottie's Coffee Lounge will be serving takeaway hot drinks and food and you may visit Lottie's during, before or after you visit (so outside of your 3 hour visit timeslot if you wish). The Big Red Bus will also be open at weekends (subject to weather conditions) serving takeaway serve hot drinks and snacks. Contactless payments are preferred. The Butterfly Cafe remains closed for the time being.

Please help us to recover after this period of closure by leaving your sandwiches at home and treating yourself to one of our tasty festive picnic boxes. Choose from afternoon tea for two and children's boxes. Picnic boxes can be pre-booked online as part of your visit, up until 4pm on the day before your visit. Forgot to add one? You can now also book picnic boxes separately here https://butterflyhouse.digitickets.co.uk/tickets

In line with government guidance, face coverings will need to be worn at Lottie's and the Big Red Bus whilst queuing to order food or drinks unless you are exempt. Please bring your own face covering, thank you.

 

JUNGLE GIFT SHOP

The Jungle Gift Shop remains open and is also the exit from the park. Only two families at any one time, please maintain social distancing and only pick up what you intend to buy. Contactless payments are preferred. The wearing of face masks in shops is mandatory, please bring your own face covering to wear, thank you.

 

FEELING UNWELL?

Please do not travel to visit us if you or any member of your group are showing any symptoms of Covid-19 (or have come into contact with someone has experienced symptoms of Covid-19 in the last 14 days). The Tropical Butterfly House and Lottie's remain the right to refuse entry to anyone who we feel is showing signs of Covid-19.

Please see our website and social media pages for updates. If you have any questions, please contact us at info@butterflyhouse.co.uk or 01909 569416

https://www.facebook.com/TropicalButterflyHouse 

https://www.facebook.com/LottiesCoffeeLounge

We are really excited to welcome you back - thank you for your support have a great visit over the festivities!  

 

This information has been updated on 12.04.21.

Read More >

National Lockdown - temporary closure from Tuesday 5 January

Posted on 5th January 2021

Following the recent government announcement of a national lockdown, we will be closing temporarily closing from Tuesday 5 January 2021.

We will be extending all valid memberships, gift vouchers, animal experiences, competition prizes, rainy day and agreed transferred tickets accordingly. 

If you have any queries, please contact us at info@butterflyhouse.co.uk

We will update our news pages and social media as we find out more, thank you for your patience and continued support.

Last updated 5.1.21

Read More >

Avian Influenza Precaution Measures - How this may affect your visit

Posted on 11th December 2020

You may or may not be aware that there has recently been outbreaks of Avian Influenza (Bird Flu) around the UK.

Here at the Tropical Butterfly House, we are taking precautionary measures to protect the bird species in our care from the disease.

We already have bio-security measures in place, such as foot dips and disinfecting protocols. We have had to change the ways the birds are fed as to not attract wild birds in the area, but we are also taking the following further actions:

All free roaming birds including chickens, peacocks and guineafowl are being housed indoors in a safe place along with our black swans. As such the farm barn will now be closed to visitors to prevent wild birds from entering. Poultry food will not be available to purchase as any spillages would attract wild birds.

The butterfly house is currently not accessible to the public due to covid restrictions, but we may keep closed to safeguard the rainbow lorikeets and other birds if these restrictions are downgraded.

Bio-security measures are in place for all the other aviary birds which will continue to be visible to visitors while we monitor the situation.

We apologise for any inconvenience caused but our animals’ welfare and safety is paramount and therefore we are taking necessary actions to prevent the risk of our birds from contracting the disease.

Thank you for your understanding.

Read More >

We are re-opening on weekends only from Saturday 5 December

Posted on 2nd December 2020

We  are delighted to announce we will be reopening on weekends only from Saturday 5 December 2020.

We are also open for the Christmas school holiday - Saturday 19 Dec - Thursday24 December (closed Christmas Day and Boxing Day) and Sunday 27 December - Sunday 3 January 2021. 

As we will be opening under Tier 3 restrictions, please read the following guidelines about what to expect when you visit us over the coming weeks. ALL OUR INDOOR AREAS WILL BE CLOSED AND FOOD IS TAKEAWAY ONLY. OUR FARM BARN IS ALSO CLOSED FOLLOWING AVIAN INFLUENZA PRECAUTION MEASURES.

WHAT TO EXPECT...

OPENING TIMES

We are open on weekends only from Saturday 5 December 2020. Please note our current opening times*

Saturday &  Sunday (and School Holidays)         11am - 5pm*

*4pm on Christmas Eve. Future opening days and times may vary so please check our website or social media pages for the latest updates https://www.butterflyhouse.co.uk/plan_your_visit.php

RESTRICTED NUMBER OF VISITORS

To ensure we can all observe safe social distancing, there will be restrictions on the number of visitors allowed at the park each day. 

ONLINE BOOKINGS ONLY

To allow us to review visitor capacities and work in line with the changing regulations, tickets can only be booked in advance at this time.  We will need everyone to book online prior to their visit, including annual pass holders and rainy day return ticket holders.

Because we anticipate ongoing changes to restrictions, we will release dates in blocks so please check back if the date you wish to book is not showing as available just yet.

All bookings, excluding annual pass holders and rainy day return tickets, will be subject to a booking fee, per person.

IMPORTANT: We are currently following Tier 3 restrictions*

Please find a link to further information you will need to consider before making a booking in order to follow the correct guidelines https://www.gov.uk/guidance/tier-3-very-high-alert

Please follow the updated government guidance for the 'Rule of Six' - this allows a maximum of 6 people in your booking including friends and family you do not with live and children of any age (you can visit in a group of more than six if you are from the same household or support bubble or another legal exemption applies). There is separate guidance for support bubbles and childcare bubbles.

If the park cannot open due to a full lockdown, you may change the date of your visit for another date within the next 12 months. Please contact us at info@butterflyhouse.co.uk with the date you would like to change it to.

*Please note during the Christmas period (23-27 December) different rules on social contact may apply.

To book tickets please click on the links below:

https://butterflyhouse.digitickets.co.uk/event-tickets/28986?catID=28485& General Admission

https://butterflyhouse.digitickets.co.uk/event-tickets/29019?catID=28535& Members

https://butterflyhouse.digitickets.co.uk/event-tickets/29244?catID=28798& Rainy Day Return Ticket

All animal feed bundles, otter feeding fish pots and VIP lemur feeding experiences must be booked online in advance whilst booking your admission tickets and are limited/subject to availability.

Lottie's Festive Afternoon Tea Picnic Boxes, Children's Picnic Boxes and Pizza Specials are also available to book online as part of your booking or can be booked later here (notice periods apply) https://butterflyhouse.digitickets.co.uk/tickets

Please note, once booked tickets cannot be transferred or refunded.

If you are unable to visit due to having to self-isolate, please contact us 24 hours in advance of the day of your visit to enable us to transfer your ticket.

Rainy Day Return Visit tickets must be booked online and are valid for 3 months from the date of issued and cannot be extended. You must have attended the park on the day of your booking to receive a Rainy day ticket. Rainy day tickets are only valid once for the number of adults/children listed on the ticket, any additional members attending are required to pay the full entrance price. Please keep your stamped return ticket safe as we cannot replace if lost or stolen. We will only except original stamped tickets, photos or photocopies will not be accepted. You will need to present and redeem  your rainy day ticket at the admission kiosk. Anyone without a valid stamped return ticket will be refused entry to the park.

If you are in receipt of a free Family Explorer pass, which you may have won or were issued with by us, this cannot be booked online, please email marketing@butterflyhouse.co.uk in advance with the date you would like to attend and preferred arrival time.

We regret we are unable to accept any other promotional vouchers, discounts or offers at this time.

ANNUAL PASS MEMBERS / GIFT VOUCHERS

A limited number of tickets will be made available for our members each day. The percentage of tickets will be based on our average number of member visits recorded during that same period. Members must still book online to allow us to maintain our maximum number of visitors per day.

If you have a TBH Gift Voucher or YAG Gift Voucher, please check the booking site for availability and email info@butterflyhouse.co.uk with the date you would like to attend and preferred arrival time.

We value your continued support and will  automatically be extending all valid memberships and gift vouchers to cover the lockdown 1&2 periods we have been closed.

3 HOUR VISIT & ARRIVAL TIME 

We have introduced arrival times to help alleviate queues and maintain social distancing. Each visit will be for a duration of three hours maximum with no re-admission. You will be asked to select an arrival time when making your booking online*. We ask that you please arrive at your agreed time as we cannot guarantee entry to visitors who arrive outside of their arrival time.

*Please note your arrival time e.g. if your booking is for 11am - 2pm then your arrival time is 11am.

CAR PARKING

Please park in the marked out bays. Lottie's car park is for disabled parking only.

PARK ROUTES / INDOOR AREA CLOSURES

All outdoor areas of the park are free flowing. As we are located in Tier 3, all indoor areas, including the butterfly house, indoor activity centre and cafes, are currently closed apart from toilets and the Jungle Gift shop which is also the exit route from the park.

Due to Avian Influenza Precaution Measures - our Farm Barn also remains closed for the safety of all our birds. Please find more details of how these measures may affect your visit here

Lottie's Coffee Lounge will be serving takeaway drinks and food as will the Big Red Bus will (subject to weather conditions).

Please wear a face covering in these areas unless you are exempt.

SOCIAL DISTANCING / SANITISING / WASHING YOUR HANDS/ TOILETS

Whilst visiting us we kindly ask you to respect everyone's safety and adhere to social distancing rules. There are lots of signs around the park to remind you.

Please wash and sanitise your hands at regular intervals using the washing facilities around the park. We have intensified our daily cleaning procedures. Our staff will be wearing face coverings to ensure that they and visitors are protected whilst onsite. Toilets will be open at the Indoor Activity Centre and Outdoor Play Park.

FACE COVERINGS/MASKS

Must be worn in all indoor areas including toilets, our Jungle Gift Shop and whilst queuing for food and drinks unless you are exempt. Thank you for your cooperation.

CHANGES TO ACTIVITIES / PLAYPARKS

Animal feed bundles (£3*), otter feeding fish pots (£3) and VIP Lemur feeding experiences (£20 for up to 6 people in your group) can be purchased online when booking. 

*Animal feed bundles have been temporarily reduced to £3 as we are unable to offer farm barn and lorikeet feeding at the moment.

During the current circumstances and for the foreseeable future we cannot operate our tractor ride, bird shows, animal encounters, talks and experiences. We are following government and BIAZA guidelines and we will update you with any changes in the near future.

The great news is  our outdoor Realms of Camelot play parks are open for you to enjoy. Please wash and sanitise your hands before and after play and maintain social distancing. 

Sadly, we are also unable to offer our usual Santa's Grotto and Christmas activities, however over the festive season, families can enjoy a free, fun self-led Elf Hunt around the park and along the woodland walk where the woodland cabin will be magically decorated with a sprinkle of Christmas cheer!

VIP EXPERIENCES

We are currently rescheduling existing VIP animal experiences. If your experience was postponed due to lockdown or you have booked an upcoming experience or have a gift voucher to book an experience, please be assured these will be extended for you and we hope to resume and make them available for booking again soon. Please get in touch with steve@butterflyhouse.co.uk 

We are pleased to offer a new VIP lemur feeding experience. This must be booked online when purchasing your admission tickets and you must book the correct session within your 3 hour slot. Places are very limited and available on a first come, first served basis. The experience costs £20 for a group of up to 6 family members and last for 15 minutes apx. Facemasks must be worn, please see our booking site for full terms and conditions.

LOTTIE'S COFFEE LOUNGE / BIG RED BUS SNACK STOP

We kindly remind our customers about the latest UK government  guidelines for Tier 3 https://www.gov.uk/guidance/tier-3-very-high-alert

Lottie's Coffee Lounge will be serving takeaway hot drinks and food and you may visit Lottie's during, before or after you visit (so outside of your 3 hour visit timeslot if you wish). The Big Red Bus will also be open (subject to weather conditions) serving takeaway serve hot drinks and snacks. Contactless payments are preferred. The Butterfly Cafe remains closed for the time being.

Please help us to recover after this period of closure by leaving your sandwiches at home and treating yourself to one of our tasty festive picnic boxes. Choose from afternoon tea for two and children's boxes. Picnic boxes can be pre-booked online as part of your visit, up until 4pm on the day before your visit. Forgot to add one? You can now also book picnic boxes separately here https://butterflyhouse.digitickets.co.uk/tickets

In line with government guidance, face coverings will need to be worn at Lottie's and the Big Red Bus whilst queuing to order food or drinks unless you are exempt. Please bring your own face covering, thank you.

JUNGLE GIFT SHOP

The Jungle Gift Shop remains open and is also the exit from the park. Only two families at any one time, please maintain social distancing and only pick up what you intend to buy. Contactless payments are preferred. The wearing of face masks in shops is mandatory, please bring your own face covering to wear, thank you.

FEELING UNWELL?

Please do not travel to visit us if you or any member of your group are showing any symptoms of Covid-19 (or have come into contact with someone has experienced symptoms of Covid-19 in the last 14 days). The Tropical Butterfly House and Lottie's remain the right to refuse entry to anyone who we feel is showing signs of Covid-19.

Please see our website and social media for updates. If you have any questions, please contact us at info@butterflyhouse.co.uk or 01909 569 416

https://www.facebook.com/TropicalButterflyHouse https://www.facebook.com/LottiesCoffeeLounge

We are really excited to welcome you back - thank you for your support have a great visit over the festivities!  

This information has been updated on 11.12.20

Read More >
We are re-opening on weekends only from Saturday 5 December

We remain closed!

Posted on 28th November 2020

Due to being placed in Tier 3 the park will stay closed. Tier 3 does not allow indoor spaces and cafes to open and we feel that our visitors would not receive the best experience and value for money, plus the safety of  our animals, staff and visitors remains our top priority.

If we move down into Tier 2,after the two weeks review set by the government, we will then hope to reopen. Any memberships, vouchers, experiences and pre-paid tickets will be extended to cover the period for which we remain closed.

During our closure our staff have been busy deep cleaning and decorating and also making a few changes which we cannot wait to share with you nearer the time.

We thank you again for your continued support and understanding and we hope to welcome you back very soon.

 

Read More >

Temporary closure from Thursday 5 November

Posted on 1st November 2020

Following the recent government announcement, we will be closing temporarily closing from Thursday 5 November 2020.

If you have purchased a ticket for Thursday 5 - Sunday 8 November, please get in touch at info@butterflyhouse.co.uk

We will be extending current memberships and gift vouchers accordingly.

We will update this news page as we find out more, thank you for your patience and continued support.

Last updated 1.1.11

 

Read More >

Bring your Little Monsters this October...

Posted on 25th September 2020

Bring your Little Monsters along this October and tread carefully along our Monster Hunt trail to claim a spooky sweet reward!

Monster trail

The FREE Monster Hunt trail takes place every weekend in October and throughout October half term holidays.

Wander the eerie woodland walk to the witches cabin and .. BOO! ... our spooky Selfie Stop will stop you in your tracks - take a seat on our Skeleton Selfie Seat if you dare!

Skeleton Chair

Skeleton Selfie Seat

Whether you're a wicked witch or a zany zombie - we always love to see your frightening fancy dress and ghoulish faces so don't forget to share your horrible Halloween selfies with us for your chance to win a Family Explorer pass #tropicalbutterflyhouse #mybutterflymoment #Halloween

Halloween selfies

 Please remember all tickets must be booked online in advance and adhere to the 'rule of 6'. 

Read More >

We are open! Find out about changes to the park and how to book your tickets ...

Posted on 15th July 2020

Good to Go

We are delighted to announce our reopening on Saturday 18 July 2020. Please read the following guidelines about what to expect when you visit us over the coming weeks.

WHAT TO EXPECT...

OPENING TIMES

We are open daily from Saturday 18 July 2020. Our opening times may vary please see https://www.butterflyhouse.co.uk/plan_your_visit.php 

RESTRICTED NUMBER OF VISITORS

To ensure we can all observe safe social distancing, there will be restrictions on the number of visitors allowed at the park each day. 

ONLINE BOOKINGS ONLY

We will need everyone to book online prior to their visit, including annual pass holders and rainy day return ticket holders.

Tickets are currently being released on a monthly basis, however this restriction may change.

All bookings, excluding annual pass holders and rainy day return tickets, will be subject to a booking fee, per person.

IMPORTANT: Rule of 6 - in line with the latest UK government guidelines, from Monday 14 September we will be unable to admit groups with more than 6 people unless you are all within the same household or bubble. We kindly remind you of this when booking tickets online. If you have already pre-booked a party of more than 6 from different households, please contact us at info@butterflyhouse.co.uk thank you.

For more information please see https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do

If you are travelling from a very high risk area (local lockdown) other than South Yorkshire, please do not book tickets at this time, if you have already booked please contact us to rearrange your booking. https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know
 
Please note due to the local very high covid alert from Saturday 24 October - government guidance states 'you must not meet socially with friends and family indoors in any setting unless they are part of your household or support bubble. This includes private homes and indoors in hospitality venues, such as pubs. You must also not meet with people outside of your household or support bubble in a private garden or in most outdoor public venues.' https://www.gov.uk/guidance/local-covid-alert-level-very-high
 
IMPORTANT:   
 
If the park cannot open due to a full lockdown or the government restricts you from travelling to us (and you email us at least 24 hours before your visit is due) you may change the date of your visit for another date within the next 12 months. Please contact us at info@butterflyhouse.co.uk with the date you would like to change it to.

To book tickets please click on the links below:

https://butterflyhouse.digitickets.co.uk/event-tickets/28986?catID=28485& General Admission

https://butterflyhouse.digitickets.co.uk/event-tickets/29019?catID=28535& Members

https://butterflyhouse.digitickets.co.uk/event-tickets/29244?catID=28798& Rainy Day Return Ticket

All animal feed bundles otter feeding fish pots and VIP lemur feeing experiences must be booked online in advance whilst booking your admission tickets and are limited/subject to availability.

Lottie's Afternoon Tea Picnic Boxes and Children's Picnic Boxes are also available to book online as part of your booking or can be booked later here https://butterflyhouse.digitickets.co.uk/category/25521

Please note, once booked tickets cannot be transferred or refunded.

Rainy Day Return Visit tickets must be booked online and are valid for 3  months from the date of issued and cannot be extended. Rainy day tickets are only valid once for the number of adults/children listed on the ticket, any additional members attending are required to pay the full entrance price. Please keep your stamped return ticket safe as we cannot replace if lost or stolen. We will only except original stamped tickets, photos or photocopies will not be accepted. You will need to present and redeem  your rainy day ticket at the admission kiosk. Anyone without a valid stamped return ticket will be refused entry to the park.

If you are in receipt of a free Family Explorer pass, which you may have won or were issued with, this cannot be booked online, please email marketing@butterflyhouse.co.uk in advance with the date you would like to attend.

We regret we are unable to accept any other promotional vouchers, discounts or offers at this time.

ANNUAL PASSHOLDERS / MEMBERS

A limited number of tickets will be made available for our members daily. The percentage of tickets will be based on our average number of member visits recorded during that same period. Members must still book online to allow us to maintain our maximum number of visitors per day.

We are extending all memberships purchased before 21st March 2020 by 4 months automatically.

3 HOUR VISIT & ARRIVAL TIME 

We are introducing arrival times to help alleviate queues and maintain social distancing. Each visit will be for a duration of three hours maximum with no re-admission*. You will be asked to select an arrival time when making your booking online. We ask that you please arrive at your agreed time as we cannot guarantee entry to visitors who arrive outside of their arrival time. To allow us to review visitor capacities and work in line with the changing regulations initially tickets can only be booked one month in advance*. 

Please note your arrival time e.g. if your booking is for 11am - 2pm then your arrival time is 11am.

*This restriction may be eased - please see our social media pages for updates.

CAR PARKING

Please park in the marked out bays. Lottie's car park is for disabled parking only.

PARK ROUTES

All areas of the park are free flowing apart from the indoor Tropical House which is a one way system.

SOCIAL DISTANCING

Whilst visiting us we kindly ask you to respect everyone's safety and adhere to social distancing rules. There are lots of signs around the park to remind you.

SANITISING/ WASHING YOUR HANDS/TOILETS

Please wash and sanitise your hands at regular intervals using the washing facilities around the park. We have intensified our daily cleaning procedures. Our staff will be wearing face coverings to ensure that they and visitors are protected whilst onsite. Toilets will be open at the Indoor Activity Centre and Outdoor Play Park.

FACE COVERINGS/MASKS

Must be worn in the indoor tropical house, craft centre, Jungle gift shop and whilst queuing for food. Thank you for your cooperation.

CHANGES TO ACTIVITIES

Animal feed bundles including nectar pots (£4.50), otter feeding fish pots (£3) and VIP Lemur feeding experiences (£20 for up to 6 people in your group) can be purchased online when booking. During the current circumstances and for the foreseeable future we cannot operate our tractor ride, bird shows, animal encounters, talks and experiences. We are following government and BIAZA guidelines and we will update you with any changes in the near future. However, our Realms of Camelot play parks are open for you to enjoy. Please wash and sanitise your hands before and after play and maintain social distancing. 

The Indoor Activity Centre is open on two floors for you to enjoy games and activities, all socially distanced and cleaned routinely throughout the day.

VIP EXPERIENCES

We regret we are currently unable to offer our VIP animal experiences. If your experience was postponed due to lockdown or you have booked an upcoming experience or have a gift voucher to book, please be assured these will be extended for you and we hope to resume and make them available for booking again soon. Please get in touch at info@butterflyhouse.co.uk 

We are pleased to offer a new VIP lemur feeding experience. This must be booked online when purchasing your admission tickets and you must book the correct session within your 3 hour slot. Places are very limited and available on a first come, first served basis. The experience costs £20 for a group of up to 6 family members and last for 15 minutes apx. Facemasks must be worn, please see our booking site for full terms and conditions.

LOTTIE'S COFFEE LOUNGE AND BIG RED BUS SNACK STOP

We have introduced something new to the menu, a range of delicious picnic boxes. Please help us to recover after this period of closure by leaving your sandwiches at home and treating yourself to one of our tasty picnic boxes. Choose from afternoon tea for two and children's boxes. Picnic boxes can be pre-booked online as part of your visit, up until 4pm on the day before your visit.

Forgot to add one? You can now also book picnic boxes separately here https://butterflyhouse.digitickets.co.uk/category/25521

Lottie's will be serving hot drinks and a simple menu and you may visit Lottie's before or after you visit if you wish (so outside of your 3 hour visit timeslot). The Big Red Bus will serve hot drinks and snacks at weekends however as always this may close if there is bad weather. Should we need to close the bus, other provisions will be made. Contactless payments are preferred. The Butterfly Cafe remains closed for the time being.

From 24 July, in line with government guidance, face coverings will need to be worn at Lottie's whilst queuing to order food or drinks, once seated these can be removed. Please bring your own face covering, thank you.

We kindly remind our customers about the latest UK government guidelines from 14 September, when meeting with people you don’t live with you can socialise together in groups of no more than 6 (unless you are all within the same household or bubble). 

Due to the current local high covid alert government guidance now states 'you must not socialise with anybody outside of your household or support bubble in any indoor setting, whether at home or in a public place. You must not socialise in a group of more than 6 outside, including in a garden or other spaces like beaches or parks (other than where specific exemptions apply in law). 

JUNGLE GIFT SHOP

Only two families at any one time, please maintain social distancing. Please only pick up what you intend to buy. Contactless payments are preferred. From 24 July, the wearing of face masks in shops will become mandatory, please bring your own face covering to wear, thank you.

FEELING UNWELL?

Please do not travel to visit us if you or any member of your group are showing any symptoms of Covid-19 (or have come into contact with someone has experienced symptoms of Covid-19 in the last 14 days). The Tropical Butterfly House and Lottie's remain the right to refuse entry to anyone who we feel is showing signs of Covid-19.

Please see our website and social media for updates. If you have any questions, please contact us at info@butterflyhouse.co.uk or 01909 569 416

https://www.facebook.com/TropicalButterflyHouse https://www.facebook.com/LottiesCoffeeLounge

We are really excited to welcome you back - have a great visit!

This information has been updated on 29.10.20

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We are temporarily closed

Posted on 3rd July 2020

Hello everyone

Update!

We are still reviewing our opening plans whilst working hard behind the scenes in preparation for when when we believe the time is right. We feel it is wise to wait a little longer until we see how other zoos and parks fair over the next few weeks. We would like to reassure you that our main priority still remains the safety of all our animals, staff and visitors.

We will update our website and social media once we have more information. Thank you for your patience and understanding during this difficult time.

Tropical Butterfly House & Lottie’s Coffee Lounge Team
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Christmas S'Elfie competition

Posted on 27th November 2019

Share your S'Elfies!

You could win a Family Explorer pass and a super toy bundle worth £25. To enter simply share your pictures on our Christmas event facebook post, A Christmas Trail and tag #tropicalbutterflyhouse#mybutterflymoment
 
One winner will be selected to receive a Family Explorer Pass admitting up to 2 adults and 2 children and a toy bundle worth £25. The winner will be notified on our facebook event page. The wildlife centre's decision is final.
 
By entering this competition you agree to us using your pictures for marketing purposes. Closing date 24th December 2019.You can also email your entry to us at marketing@butterflyhouse.co.uk
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Halloween Photo Competition

Posted on 11th November 2019
Did you join us over half term and take Halloween photos of your visit?
You could win a family ticket to our Christmas event and a super toy bundle worth £25! To enter simply share your pictures on our Witches and Wizards event facebook Witches and Wizards facebook event post and tag #tropicalbutterflyhouse#mybutterflymoment
 
 
By entering this competition you agree to us using your pictures for marketing purposes. Closing date Sunday 17 November. You can also email your entry to us at marketing@butterflyhouse.co.uk
One winner will be selected to receive a Family Explorer Pass admitting up to 2 adults and 2 children for our Christmas event 2019 and a toy bundle worth £25 (consists of 3 cuddly toys and a dinosaur egg). The winner will be notified on our facebook event page. The wildlife centre's decision is final.
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Share your spooky selfies for a chance to win a Family Explorer Pass!

Posted on 22nd October 2019

We'd love to see your spooky selfies while you’re visiting this October half term holiday. Dare you take a seat in our skeleton chair at the selfie station (opposite Otter Springs), jump on board our spooky tractor ride or simply share your favourite moments from the School of Witchcraft with us.

For your chance to win, tell us what you love most about Halloween at the Tropical Butterfly House and share your memories on our Facebook, Twitter or Instagram pages - don't forget to #mybutterflymoment  #tropicalbutterflyhouse

Look out for our fancy dress competition too!

You can also email your entry to us at marketing@butterflyhouse.co.uk . Two winners will be selected to receive a Family Explorer Pass admitting up to 2 adults and 2 children. Closing date Monday 4 November 2019. The winners will be notified on our social pages and blog. The wildlife centre's decision is final.

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We have four lucky winners!

Posted on 5th September 2019

 

A big thank you to everyone who entered our summer selfie competition.We loved looking through your pictures. Below are the names of the four lucky winners who each receive a free family day pass. If you can please email marketing@butterflyhouse.co.uk and we can arrange to get your ticket to you.Thank you again to everyone who entered and good luck next time...

Nichola Bossingham
Terri Williamson
Ellen Tingle
Lauren Dixey

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Share your summertime selfies with us for your chance to win a family ticket

Posted on 3rd August 2019

WIN a Family Explorer Pass!

If you're visiting us during the summer holidays we'd love to see your magical memories in the making at our 'Wish you were here!...' selfie station. From giant sunglasses to beach balls and inflatable fish, we've lots of fun props to help you make the moment! 

For your chance to win, just add the good old fashioned motto of 'Wish you were here ...' to your selfies and tell us what you have enjoyed most about your visit!

Share on our Facebook Twitter or Instagram pages and don't forget to #mybutterflymoment  #greatbritishsummer #tropicalbutterflyhouse

You can also email your entry to us at marketing@butterflyhouse.co.uk

Four winners will be selected over the summer to receive a Family Explorer Pass admitting up to 2 adults and 2 children. Closing date Sunday 1 September 2019. The winners will be notified on our social pages and blog. The wildlife centre's decision is final. 

 

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Great news ... our Great Grey Owls have become parents!

Posted on 1st July 2019

We have some exciting news here at the butterfly house. Our Great Grey Owls have become parents! They had a rocky relationship at first as Betty travelled from Banham Zoo and was reared by her owl parents. Isaac, on the other hand, was reared by previous keepers at the park and it seemed unlikely the two would breed.

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A big thank you and congratulations!

Posted on 6th June 2019

A fabulous fairy thank you to everyone who joined us for our Enchanted Fairy Forest and also to everyone who shared their super #enchantedfairyforest #mybutteflymoment selfies with us!

We're delighted to announce our Enchanted Fairy Forest selfie competition winner as Ella who would choose to be the 'Lookout Fairy' as she loves watching the meerkats! Thank you Joanne Bullivant for sharing!

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Enchanted Fairy Forest - Share your selfies competition!

Posted on 21st May 2019

WIN a Family Explorer Pass and a £20 Jungle Gift Shop voucher!

If you're visiting us during Enchanted Fairy Forest Week Saturday 25 May – Sunday 2 June we'd love to see your magical memories in the making at our dress up fairy s'elfie station! Are you a pixie, elf or dragon or do you dazzle in your best fairy finery! 

During the event we will be featuring an Animal Fairy Guardian Trail to discover six fairy guardians hiding around the wildlife park. Everyone completing the trail will receive a sweet treat but we would also like to know ...

Which animal Fairy Guardian you would be and why?

For your chance to win, please tell us in 20 words or less and share your answer online on our Facebook Twitter or Instagram pages along with your amazing enchanted forest dress up selfies

#mybutterflymoment  #enchantedfairyforest #tropicalbutterflyhouse

You can also email your entry to us at marketing@butterflyhouse.co.uk

One winner will be selected to receive a Family Explorer Pass admitting up to 2 adults and 2 children along with a £20 gift voucher for our Jungle Gift Shop. Closing date Sunday 2 June 2019. The winner will be notified on our social pages and blog. The wildlife centre's decision is final. 

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Come and say hello to Peanut and Pickle

Posted on 1st May 2019

A HUGE thank you to everybody who has suggested a name for our beautiful baby otter sisters. 
If you missed our live Facebook feed we're so excited to let you know that the team at the Tropical Butterfly House have chosen the names... Peanut and Pickle!

Congratulations to Sarah Watts! Sarah wins a family day ticket to visit us here at the Butterfly House as well as a cuddly toy otter!

Our otter babies are growing in confidence and can be seen venturing out at our daily Otter Talk and Feeding encounter at Otter Falls or you might just spot them through the window snuggled up in their cosy bed!

The girls are almost 3 months old and already showing their individual personalities with Peanut proving to be a little braver than her sister Pickle. They also have a big sister Renee who will be celebrating her 1st birthday on Sunday 5 May! Dad Otis and Mum Kumari complete our gorgeous Asian short-clawed otter family.

Thanks again to everyone who entered our competition - we hope you'll come and say hello to Peanut and Pickle very soon!

 

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Why we're mad about Madagascar ...

Posted on 17th April 2019

This Easter, the Tropical Butterfly House is proud to be ‘Mad About Madagascar’ with fun, themed activities taking place throughout the school holidays. During this family focused event, visitors can take part in a twice daily lemur walkthrough encounter at Lemur Heights and see our red-ruffed and ring-tailed species. This gives visitors the opportunity of an unforgettable close-up experience with these entertaining Madagascan primates.

But there is also an important message that the centre hopes to convey by raising awareness about it's fundraising efforts.

Zoo Curator and Centre Manager Andrew Reeve says:

“We have some amazing Madagascan species including ring-tailed and red ruffed lemurs. Lemurs are sadly a critically endangered species therefore we raise funds every year for the Madagascar Fauna and Flora Group (MFG) who monitor lemurs in the wild and assist with breeding programmes.

The funds we donate are vital, they fund a Conservation Agent in Betampona National Reserve, a Lemur Keeper at Ivoloina Zoo, and supplies for the Lemur Survey Team. An impressive £2,629 was raised in 2018 through the sale of Tropical Butterfly House wristbands, visitors should feel proud that they are helping a critically endangered species in the wild.”

Visitors can also see two more animals native to Madagascar; mouse lemurs, the smallest primates in the world and tenrecs, a unique species with a similar appearance to a miniature hedgehog, in our small animal enclosure and in the Butterfly House, the brave might come face to face with a Madagascan hissing cockroach or a Dumeril’s boa as part of the exciting Exotic Animals Encounters. Amazing meerkat, otter and bird of prey encounters and free flying bird and animal displays will also be taking place.

On Easter Sunday and Monday, families can enjoy the centre’s popular Golden Easter egg hunt where youngsters can explore the wildlife park hunting for clues to earn an Easter egg treat. Throughout the holidays, visitors can also meet and hold Easter chicks and bunnies as well as take part in Easter and Madagascan themed crafts in the Activity Centre.

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Name our new baby otters!

Posted on 9th April 2019

Have you seen our new baby otters yet? They are around eight weeks old and we would love you to help by choosing names for these two adorable sisters.

The person who suggests our favourite name will win a family day ticket to the wildlife centre and a cuddly otter.

Share your suggestions with us at Facebook Twitter and Instagram or you can email your suggestion to us at marketing@butterflyhouse.co.uk Closing date is Friday the 19th of April 2019.The competition will feature across our social media platforms Facebook, Twitter, Instagram. You can also enter by sending your entry to marketing@butterflyhouse.co.uk The manager’s decision is final. The winner will be notified on our website and social media platforms soon after the closing date. If applicable, the winner will be drawn from multiple entries of the winning name. 

Please note that this promotion is in no way sponsored, endorsed or administered by or associated with any social media platform.

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#mybutterflymoment

Posted on 8th March 2019

 

During the last 25 years we have received so many lovely reviews and photographs from our visitors but we would love to know more about your very own special memory.

What was it about your visit here that gave you "butterflies in your tummy"? What gave you that joyous, nervous, exciting or scary feeling? ... Holding a tarantula? Stroking an owl? A butterfly landing on you? Speeding down the zip wire? A picnic on the bus? An animal selfie?

We can't wait to see the pictures of your "butterfly moment". Please start sharing them with us using this hashtag #mybutterflymoment

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It is with great sadness we announce the peaceful passing of Vincent van Sloth

Posted on 5th March 2019

We rehomed Vincent from Hamerton Zoo in January this year. At 29 years and 8 months old, Vincent was elderly when he came to live out his retirement here at the Butterfly House where he continued to receive an excellent high standard of care, enjoying his favourite parsnip treats and exploring his new home. 

After falling ill, the veterinary team and TBH staff administered intensive treatment, constantly monitoring his condition hoping to see improvement whilst keeping Vincent comfortable. Staff keeping vigil were with him at the time of his passing.

Post mortem examination indicates kidney disease being the main cause of death. Kidney disease will often affect animals as a chronic long-term condition and may go undetected for many years.

Every death is heart-breaking for the team who work with our amazing animals every day. For those who did get to see Vincent and for those hearts he touched, we are pleased that together we were able to give a befitting name for this much-loved animal before he passed.

In memory of the immense joy Vincent brought to everyone in his short time here at the park, his legacy will be to raise awareness for the plight that sloths face in the wild and we will be making a charitable donation in remembrance.

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Our sloth named revealed as Vincent van Sloth!

Posted on 20th February 2019

A HUGE thank you to everybody who has suggested a name for our sloth. We've had thousands of amazingly cool, creative and clever entries across our Facebook, Twitter, and Instagram pages.

If you missed our live Facebook feed we're so excited to let you know the Tropical Butterfly House team have chosen the name...

Vincent van Sloth

We love it and we're sure he will too! Congratulations to Anthony Chambers! Anthony please send us a message to find out how to collect your prize!

Anthony wins a family day ticket to see Vincent van Sloth in his new home here at the Butterfly House as well as a gorgeous cuddly sloth!

Thanks again to everyone - we hope you'll come and say hello to Vincent van Sloth very soon!

Please see our website blog for t&cs. Please note that this promotion is in no way sponsored, endorsed or administered by or associated with any social media platform.

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Our sloth needs a name! Can you help by entering our naming competition

Posted on 4th February 2019

Have you seen our new arrival hanging around in the heights of the Butterfly House yet? Our 29 year old male Linnaeus’s two-toed sloth arrived at the park in January and has only previously been known as ‘Mr Sloth’.

TBH Sloth 2

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Rainy day activity at the Tropical Butterfly House

Posted on 27th March 2018

Buy a nectar pot* on arrival for just £1 to feed the lorikeets, a perfect activity for rainy days, the Butterfly House is kept at a tropical 26 degrees!

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Rainy day activity at the Tropical Butterfly House

10 reasons why Autumn is the perfect time to visit us...

Posted on 1st October 2017

Here's 10 reasons why Autumn is a great time to visit the Tropical Butterfly House...

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10 reasons why Autumn is the perfect time to visit us...

We have four lucky winners!

Posted on 1st January 1970

 

A big thank you to everyone who entered our summer selfie competition.We loved looking through your pictures.Below are the names of the four lucky winners who each receive a free family day pass. If you can please email marketing@butterflyhouse.co.uk and we can arrange to get your ticket to you.Thank you again to everyone who entered and good luck next time...

Nichola Bossingham
Terri Williamson
Ellen Tingle
Lauren Dixey

Read More >

Christmas S'Elfie cometition

Posted on 1st January 1970

 

Share your S'Elfies with us!
For your chance to win win a Family Explorer pass and a super toy bundle worth £25. To enter simply share your pictures on our Christmas Trail event facebook post https://www.facebook.com/TropicalButterflyHouse/ and tag #tropicalbutterflyhouse#mybutterflymoment
 
 
 
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View our Press Releases

PRESS RELEASES

We are re-opening on Monday 12 April

Posted on 12th April 2021

We  are delighted to announce we will be reopening on Monday 12 April 2021.

Please read the following guidelines about what to expect when you visit us over the coming weeks.

In line with government guidelines our outdoor areas will be open however ALL OUR INDOOR AREAS WILL BE CLOSED AND FOOD IS TAKEAWAY ONLY.

 

WHAT TO EXPECT...

 

OPENING TIMES

We are open for the Easter school holiday - Monday 12 - Sunday 18 April 10am - 5.30pm

From Monday 19 April our temporary opening hours are: Weekdays: 11am -3.30pm and Weekends: 10am - 5.30pm

 

RESTRICTED NUMBER OF VISITORS

To ensure we can all observe safe social distancing, there will be restrictions on the number of visitors allowed at the park each day. 

 

ONLINE BOOKINGS ONLY

To allow us to review visitor capacities and work in line with the changing regulations, tickets can only be booked in advance at this time.  We will need everyone to book online prior to their visit, including annual pass holders and rainy day return ticket holders.

Because we anticipate ongoing changes to restrictions, we will release dates in blocks so please check back if the date you wish to book is not showing as available just yet.

All bookings, excluding annual pass holders and rainy day return tickets, will be subject to a booking fee, per person.

IMPORTANT:  Please find a link to further information you will need to consider before making a booking in order to follow the correct government guidelines 

Please follow the updated government guidance for the 'Rule of Six'.

If the park cannot open due to a full lockdown, you may change the date of your visit for another date within the next 12 months. Please contact us at info@butterflyhouse.co.uk with the date you would like to change it to.

To book tickets please click on the links below:

https://butterflyhouse.digitickets.co.uk/event-tickets/28986?catID=28485& General Admission

https://butterflyhouse.digitickets.co.uk/event-tickets/29019?catID=28535& Members

https://butterflyhouse.digitickets.co.uk/event-tickets/29244?catID=28798& Rainy Day Return Ticket

All animal feed bundles, otter feeding fish pots and VIP lemur feeding experiences must be booked online in advance whilst booking your admission tickets and are limited/subject to availability.

Lottie's Festive Afternoon Tea Picnic Boxes, Children's Picnic Boxes and Pizza Specials are also available to book online as part of your booking or can be booked later here (notice periods apply) https://butterflyhouse.digitickets.co.uk/tickets

Please note, once booked tickets cannot be transferred or refunded.

If you are unable to visit due to having to self-isolate, please contact us 24 hours in advance of the day of your visit to enable us to transfer your ticket.

Rainy Day Return Visit tickets must be booked online and are valid for 3 months from the date of issued and cannot be extended. You must have attended the park on the day of your booking to receive a Rainy day ticket. Rainy day tickets are only valid once for the number of adults/children listed on the ticket, any additional members attending are required to pay the full entrance price. Please keep your stamped return ticket safe as we cannot replace if lost or stolen. We will only except original stamped tickets, photos or photocopies will not be accepted. You will need to present and redeem  your rainy day ticket at the admission kiosk. Anyone without a valid stamped return ticket will be refused entry to the park.

If you have a rainy day return ticket that you were unable to use within the 3 months return period due to the national lockdown, please contact info@butterflyhouse.co.uk

If you are in receipt of a free Family Explorer pass, which you may have won or were issued with by us, this cannot be booked online, please email marketing@butterflyhouse.co.uk in advance with the date you would like to attend and preferred arrival time.

We regret we are unable to accept any other promotional vouchers, discounts or offers at this time.

 

ANNUAL PASS MEMBERS / GIFT VOUCHERS

A limited number of tickets will be made available for our members each day. The percentage of tickets will be based on our average number of member visits recorded during that same period. Members must still book online to allow us to maintain our maximum number of visitors per day.

If you have a TBH Gift Voucher or YAG Gift Voucher, please check the booking site for availability and email info@butterflyhouse.co.uk with the date you would like to attend and preferred arrival time.

IMPORTANT: We value your continued support and will  automatically be extending all valid memberships and gift vouchers to cover the lockdown closures.

As the exact extension time has been fluid, members may have received a expiry notification in the meantime. If you would like us to check the status of your membership and expected expiry date for you, please contact marketing@butterflyhouse.co.uk thank you.

 

3 HOUR VISIT & ARRIVAL TIME 

We have introduced arrival times to help alleviate queues and maintain social distancing. Each visit will be for a duration of three hours maximum with no re-admission. You will be asked to select an arrival time when making your booking online*. We ask that you please arrive at your agreed time as we cannot guarantee entry to visitors who arrive outside of their arrival time.

*Please note your arrival time e.g. if your booking is for 11am - 2pm then your arrival time is 11am.

 

CAR PARKING

Please park in the marked out bays. Lottie's car park is for disabled parking only.

 

PARK ROUTES / INDOOR AREA CLOSURES

 All outdoor areas of the park are free flowing. In line with government guidance, all indoor areas, including the butterfly house, indoor activity centre and cafes, are currently closed apart from toilets and the Jungle Gift shop which is also the exit route from the park.

Lottie's Coffee Lounge will be serving takeaway drinks and food and the Big Red Bus at weekends (subject to weather conditions).

Please wear a face covering in these areas unless you are exempt.

 

SOCIAL DISTANCING / SANITISING / WASHING YOUR HANDS/ TOILETS

Whilst visiting us we kindly ask you to respect everyone's safety and adhere to social distancing rules. There are lots of signs around the park to remind you.

Please wash and sanitise your hands at regular intervals using the washing facilities around the park. We have intensified our daily cleaning procedures. Our staff will be wearing face coverings to ensure that they and visitors are protected whilst onsite. Toilets will be open at the Indoor Activity Centre and Outdoor Play Park.

 

FACE COVERINGS/MASKS

Must be worn in all indoor areas including toilets, our Jungle Gift Shop and whilst queuing for food and drinks unless you are exempt. Thank you for your cooperation.

 

CHANGES TO ACTIVITIES / PLAYPARKS

Animal feed bundles (£3*), otter feeding fish pots (£3) and VIP Lemur feeding experiences (£20 for up to 6 people in your group) can be purchased online when booking. 

 *Animal feed bundles have been temporarily reduced to £4 as we are unable to offer lorikeet feeding at the moment. Includes a pot of live mealworms, a bag of grass nuts, a vegetable pot and a bag of poultry food.

During the current circumstances and for the foreseeable future we cannot operate our tractor ride, bird shows, animal encounters, talks and experiences. We are following government and BIAZA guidelines and we will update you with any changes in the near future.

The great news is  our outdoor Realms of Camelot play parks are open for you to enjoy. Please wash and sanitise your hands before and after play and maintain social distancing. 

 

VIP EXPERIENCES 

We are currently rescheduling existing VIP animal experiences. If your experience was postponed due to lockdown or you have booked an upcoming experience or have a gift voucher to book an experience, please be assured these will be extended for you and we hope to resume and make them available for booking again soon. Please get in touch with steve@butterflyhouse.co.uk 

 We are pleased to offer a new VIP lemur feeding experience. This must be booked online when purchasing your admission tickets and you must book the correct session within your 3 hour slot. Places are very limited and available on a first come, first served basis. The experience costs £20 for a group of up to 6 family members and last for 15 minutes apx. Facemasks must be worn, please see our booking site for full terms and conditions.

 

LOTTIE'S COFFEE LOUNGE / BIG RED BUS SNACK STOP

We kindly remind our customers about the latest UK government guidelines

Lottie's Coffee Lounge will be serving takeaway hot drinks and food and you may visit Lottie's during, before or after you visit (so outside of your 3 hour visit timeslot if you wish). The Big Red Bus will also be open at weekends (subject to weather conditions) serving takeaway serve hot drinks and snacks. Contactless payments are preferred. The Butterfly Cafe remains closed for the time being.

Please help us to recover after this period of closure by leaving your sandwiches at home and treating yourself to one of our tasty festive picnic boxes. Choose from afternoon tea for two and children's boxes. Picnic boxes can be pre-booked online as part of your visit, up until 4pm on the day before your visit. Forgot to add one? You can now also book picnic boxes separately here https://butterflyhouse.digitickets.co.uk/tickets

In line with government guidance, face coverings will need to be worn at Lottie's and the Big Red Bus whilst queuing to order food or drinks unless you are exempt. Please bring your own face covering, thank you.

 

JUNGLE GIFT SHOP

The Jungle Gift Shop remains open and is also the exit from the park. Only two families at any one time, please maintain social distancing and only pick up what you intend to buy. Contactless payments are preferred. The wearing of face masks in shops is mandatory, please bring your own face covering to wear, thank you.

 

FEELING UNWELL?

Please do not travel to visit us if you or any member of your group are showing any symptoms of Covid-19 (or have come into contact with someone has experienced symptoms of Covid-19 in the last 14 days). The Tropical Butterfly House and Lottie's remain the right to refuse entry to anyone who we feel is showing signs of Covid-19.

Please see our website and social media pages for updates. If you have any questions, please contact us at info@butterflyhouse.co.uk or 01909 569416

https://www.facebook.com/TropicalButterflyHouse 

https://www.facebook.com/LottiesCoffeeLounge

We are really excited to welcome you back - thank you for your support have a great visit over the festivities!  

 

This information has been updated on 12.04.21.

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National Lockdown - temporary closure from Tuesday 5 January

Posted on 5th January 2021

Following the recent government announcement of a national lockdown, we will be closing temporarily closing from Tuesday 5 January 2021.

We will be extending all valid memberships, gift vouchers, animal experiences, competition prizes, rainy day and agreed transferred tickets accordingly. 

If you have any queries, please contact us at info@butterflyhouse.co.uk

We will update our news pages and social media as we find out more, thank you for your patience and continued support.

Last updated 5.1.21

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Avian Influenza Precaution Measures - How this may affect your visit

Posted on 11th December 2020

You may or may not be aware that there has recently been outbreaks of Avian Influenza (Bird Flu) around the UK.

Here at the Tropical Butterfly House, we are taking precautionary measures to protect the bird species in our care from the disease.

We already have bio-security measures in place, such as foot dips and disinfecting protocols. We have had to change the ways the birds are fed as to not attract wild birds in the area, but we are also taking the following further actions:

All free roaming birds including chickens, peacocks and guineafowl are being housed indoors in a safe place along with our black swans. As such the farm barn will now be closed to visitors to prevent wild birds from entering. Poultry food will not be available to purchase as any spillages would attract wild birds.

The butterfly house is currently not accessible to the public due to covid restrictions, but we may keep closed to safeguard the rainbow lorikeets and other birds if these restrictions are downgraded.

Bio-security measures are in place for all the other aviary birds which will continue to be visible to visitors while we monitor the situation.

We apologise for any inconvenience caused but our animals’ welfare and safety is paramount and therefore we are taking necessary actions to prevent the risk of our birds from contracting the disease.

Thank you for your understanding.

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We are re-opening on weekends only from Saturday 5 December

Posted on 2nd December 2020

We are delighted to announce we will be reopening on weekends only from Saturday 5 December 2020.

We are also open for the Christmas school holiday - Saturday 19 Dec - Thursday24 December (closed Christmas Day and Boxing Day) and Sunday 27 December - Sunday 3 January 2021. 

As we will be opening under Tier 3 restrictions, please read the following guidelines about what to expect when you visit us over the coming weeks. ALL OUR INDOOR AREAS WILL BE CLOSED AND FOOD IS TAKEAWAY ONLY. OUR FARM BARN IS ALSO CLOSED FOLLOWING AVIAN INFLUENZA PRECAUTION MEASURES.

WHAT TO EXPECT...

OPENING TIMES

We are open on weekends only from Saturday 5 December 2020. Please note our current opening times*

Saturday &  Sunday (and School Holidays)         11am - 5pm*

*4pm on Christmas Eve. Future opening days and times may vary so please check our website or social media pages for the latest updates https://www.butterflyhouse.co.uk/plan_your_visit.php

RESTRICTED NUMBER OF VISITORS

To ensure we can all observe safe social distancing, there will be restrictions on the number of visitors allowed at the park each day. 

ONLINE BOOKINGS ONLY

To allow us to review visitor capacities and work in line with the changing regulations, tickets can only be booked in advance at this time.  We will need everyone to book online prior to their visit, including annual pass holders and rainy day return ticket holders.

Because we anticipate ongoing changes to restrictions, we will release dates in blocks so please check back if the date you wish to book is not showing as available just yet.

All bookings, excluding annual pass holders and rainy day return tickets, will be subject to a booking fee, per person.

IMPORTANT: We are currently following Tier 3 restrictions*

Please find a link to further information you will need to consider before making a booking in order to follow the correct guidelines https://www.gov.uk/guidance/tier-3-very-high-alert

Please follow the updated government guidance for the 'Rule of Six' - this allows a maximum of 6 people in your booking including friends and family you do not with live and children of any age (you can visit in a group of more than six if you are from the same household or support bubble or another legal exemption applies). There is separate guidance for support bubbles and childcare bubbles.

If the park cannot open due to a full lockdown, you may change the date of your visit for another date within the next 12 months. Please contact us at info@butterflyhouse.co.uk with the date you would like to change it to.

*Please note during the Christmas period (23-27 December) different rules on social contact may apply.

To book tickets please click on the links below:

https://butterflyhouse.digitickets.co.uk/event-tickets/28986?catID=28485& General Admission

https://butterflyhouse.digitickets.co.uk/event-tickets/29019?catID=28535& Members

https://butterflyhouse.digitickets.co.uk/event-tickets/29244?catID=28798& Rainy Day Return Ticket

All animal feed bundles, otter feeding fish pots and VIP lemur feeding experiences must be booked online in advance whilst booking your admission tickets and are limited/subject to availability.

Lottie's Festive Afternoon Tea Picnic Boxes, Children's Picnic Boxes and Pizza Specials are also available to book online as part of your booking or can be booked later here (notice periods apply) https://butterflyhouse.digitickets.co.uk/tickets

Please note, once booked tickets cannot be transferred or refunded.

If you are unable to visit due to having to self-isolate, please contact us 24 hours in advance of the day of your visit to enable us to transfer your ticket.

Rainy Day Return Visit tickets must be booked online and are valid for 3 months from the date of issued and cannot be extended. You must have attended the park on the day of your booking to receive a Rainy day ticket. Rainy day tickets are only valid once for the number of adults/children listed on the ticket, any additional members attending are required to pay the full entrance price. Please keep your stamped return ticket safe as we cannot replace if lost or stolen. We will only except original stamped tickets, photos or photocopies will not be accepted. You will need to present and redeem  your rainy day ticket at the admission kiosk. Anyone without a valid stamped return ticket will be refused entry to the park.

If you are in receipt of a free Family Explorer pass, which you may have won or were issued with by us, this cannot be booked online, please email marketing@butterflyhouse.co.uk in advance with the date you would like to attend and preferred arrival time.

We regret we are unable to accept any other promotional vouchers, discounts or offers at this time.

ANNUAL PASS MEMBERS / GIFT VOUCHERS

A limited number of tickets will be made available for our members each day. The percentage of tickets will be based on our average number of member visits recorded during that same period. Members must still book online to allow us to maintain our maximum number of visitors per day.

If you have a TBH Gift Voucher or YAG Gift Voucher, please check the booking site for availability and email info@butterflyhouse.co.uk with the date you would like to attend and preferred arrival time.

We value your continued support and will  automatically be extending all valid memberships and gift vouchers to cover the lockdown 1&2 periods we have been closed.

3 HOUR VISIT & ARRIVAL TIME 

We have introduced arrival times to help alleviate queues and maintain social distancing. Each visit will be for a duration of three hours maximum with no re-admission. You will be asked to select an arrival time when making your booking online*. We ask that you please arrive at your agreed time as we cannot guarantee entry to visitors who arrive outside of their arrival time.

*Please note your arrival time e.g. if your booking is for 11am - 2pm then your arrival time is 11am.

CAR PARKING

Please park in the marked out bays. Lottie's car park is for disabled parking only.

PARK ROUTES / INDOOR AREA CLOSURES 

All outdoor areas of the park are free flowing. As we are located in Tier 3, all indoor areas, including the butterfly house, indoor activity centre and cafes, are currently closed apart from toilets and the Jungle Gift shop which is also the exit route from the park.

Due to Avian Influenza Precaution Measures - our Farm Barn also remains closed for the safety of all our birds. Please find more details of how these measures may affect your visit here

Lottie's Coffee Lounge will be serving takeaway drinks and food as will the Big Red Bus will (subject to weather conditions).

Please wear a face covering in these areas unless you are exempt.

SOCIAL DISTANCING / SANITISING / WASHING YOUR HANDS/ TOILETS

Whilst visiting us we kindly ask you to respect everyone's safety and adhere to social distancing rules. There are lots of signs around the park to remind you.

Please wash and sanitise your hands at regular intervals using the washing facilities around the park. We have intensified our daily cleaning procedures. Our staff will be wearing face coverings to ensure that they and visitors are protected whilst onsite. Toilets will be open at the Indoor Activity Centre and Outdoor Play Park.

FACE COVERINGS/MASKS

Must be worn in all indoor areas including toilets, our Jungle Gift Shop and whilst queuing for food and drinks unless you are exempt. Thank you for your cooperation.

CHANGES TO ACTIVITIES / PLAYPARKS

Animal feed bundles (£3), otter feeding fish pots (£3) and VIP Lemur feeding experiences (£20 for up to 6 people in your group) can be purchased online when booking. 

*Animal feed bundle prices have been temporarily reduced as we regret we are unable to offer farm barn and lorikeet feeding at the moment.

During the current circumstances and for the foreseeable future we cannot operate our tractor ride, bird shows, animal encounters, talks and experiences. We are following government and BIAZA guidelines and we will update you with any changes in the near future.

The great news is  our outdoor Realms of Camelot play parks are open for you to enjoy. Please wash and sanitise your hands before and after play and maintain social distancing. 

Sadly, we are also unable to offer our usual Santa's Grotto and Christmas activities, however over the festive season, families can enjoy a free, fun self-led Elf Hunt around the park and along the woodland walk where the woodland cabin will be magically decorated with a sprinkle of Christmas cheer!

VIP EXPERIENCES

We are currently rescheduling existing VIP animal experiences. If your experience was postponed due to lockdown or you have booked an upcoming experience or have a gift voucher to book an experience, please be assured these will be extended for you and we hope to resume and make them available for booking again soon. Please get in touch with steve@butterflyhouse.co.uk 

We are pleased to offer a new VIP lemur feeding experience. This must be booked online when purchasing your admission tickets and you must book the correct session within your 3 hour slot. Places are very limited and available on a first come, first served basis. The experience costs £20 for a group of up to 6 family members and last for 15 minutes apx. Facemasks must be worn, please see our booking site for full terms and conditions.

LOTTIE'S COFFEE LOUNGE / BIG RED BUS SNACK STOP

We kindly remind our customers about the latest UK government  guidelines for Tier 3 https://www.gov.uk/guidance/tier-3-very-high-alert

Lottie's Coffee Lounge will be serving takeaway hot drinks and food and you may visit Lottie's during, before or after you visit (so outside of your 3 hour visit timeslot if you wish). The Big Red Bus will also be open (subject to weather conditions) serving takeaway serve hot drinks and snacks. Contactless payments are preferred. The Butterfly Cafe remains closed for the time being.

Please help us to recover after this period of closure by leaving your sandwiches at home and treating yourself to one of our tasty festive picnic boxes. Choose from afternoon tea for two and children's boxes. Picnic boxes can be pre-booked online as part of your visit, up until 4pm on the day before your visit. Forgot to add one? You can now also book picnic boxes separately here https://butterflyhouse.digitickets.co.uk/tickets

In line with government guidance, face coverings will need to be worn at Lottie's and the Big Red Bus whilst queuing to order food or drinks unless you are exempt. Please bring your own face covering, thank you.

JUNGLE GIFT SHOP

The Jungle Gift Shop remains open and is also the exit from the park. Only two families at any one time, please maintain social distancing and only pick up what you intend to buy. Contactless payments are preferred. The wearing of face masks in shops is mandatory, please bring your own face covering to wear, thank you.

FEELING UNWELL?

Please do not travel to visit us if you or any member of your group are showing any symptoms of Covid-19 (or have come into contact with someone has experienced symptoms of Covid-19 in the last 14 days). The Tropical Butterfly House and Lottie's remain the right to refuse entry to anyone who we feel is showing signs of Covid-19.

Please see our website and social media for updates. If you have any questions, please contact us at info@butterflyhouse.co.uk or 01909 569 416

https://www.facebook.com/TropicalButterflyHouse https://www.facebook.com/LottiesCoffeeLounge

We are really excited to welcome you back - thank you for your support have a great visit over the festivities!  

This information has been updated on 11.12.20

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We remain closed!

Posted on 28th November 2020

Due to being placed in Tier 3 the park will stay closed. Tier 3 does not allow indoor spaces and cafes to open and we feel that our visitors would not receive the best experience and value for money, plus the safety of  our animals, staff and visitors remains our top priority.

If we move down into Tier 2,after the two weeks review set by the government, we will then hope to reopen. Any memberships, vouchers, experiences and pre-paid tickets will be extended to cover the period for which we remain closed.

During our closure our staff have been busy deep cleaning and decorating and also making a few changes which we cannot wait to share with you nearer the time.

We thank you again for your continued support and understanding and we hope to welcome you back very soon.

 

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Temporary closure from Thursday 5 November

Posted on 1st November 2020

Following the recent government announcement, we will be closing temporarily closing from Thursday 5 November 2020.

If you have purchased a ticket for Thursday 5 - Sunday 8 November, please get in touch at info@butterflyhouse.co.uk

We will be extending current memberships and gift vouchers accordingly.

We will update this news page as we find out more, thank you for your patience and continued support.

Last updated 1.1.11

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We are open! Find out about changes to the park and how to book your tickets ...

Posted on 15th July 2020

Good to Go

We are delighted to announce our reopening on Saturday 18 July 2020. Please read the following guidelines about what to expect when you visit us over the coming weeks.

WHAT TO EXPECT...

OPENING TIMES

We are open daily from Saturday 18 July 2020. Our opening times may vary please see https://www.butterflyhouse.co.uk/plan_your_visit.php 

RESTRICTED NUMBER OF VISITORS

To ensure we can all observe safe social distancing, there will be restrictions on the number of visitors allowed at the park each day. 

ONLINE BOOKINGS ONLY

We will need everyone to book online prior to their visit, including annual pass holders and rainy day return ticket holders.

Tickets are currently being released on a monthly basis, however this restriction may change.

All bookings, excluding annual pass holders and rainy day return tickets, will be subject to a booking fee, per person.

IMPORTANT: Rule of 6 - in line with the latest UK government guidelines, from Monday 14 September we will be unable to admit groups with more than 6 people unless you are all within the same household or bubble. We kindly remind you of this when booking tickets online. If you have already pre-booked a party of more than 6 from different households, please contact us at info@butterflyhouse.co.uk thank you.

For more information please see https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do

If you are travelling from a very high risk area (local lockdown) other than South Yorkshire, please do not book tickets at this time, if you have already booked please contact us to rearrange your booking. https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know
 
Please note due to the local very high covid alert from Saturday 24 October - government guidance states 'you must not meet socially with friends and family indoors in any setting unless they are part of your household or support bubble. This includes private homes and indoors in hospitality venues, such as pubs. You must also not meet with people outside of your household or support bubble in a private garden or in most outdoor public venues.' https://www.gov.uk/guidance/local-covid-alert-level-very-high
 
IMPORTANT:   
 
If the park cannot open due to a full lockdown or the government restricts you from travelling to us (and you email us at least 24 hours before your visit is due) you may change the date of your visit for another date within the next 12 months. Please contact us at info@butterflyhouse.co.uk with the date you would like to change it to.

To book tickets please click on the links below:

https://butterflyhouse.digitickets.co.uk/event-tickets/28986?catID=28485& General Admission

https://butterflyhouse.digitickets.co.uk/event-tickets/29019?catID=28535& Members

https://butterflyhouse.digitickets.co.uk/event-tickets/29244?catID=28798& Rainy Day Return Ticket

All animal feed bundles otter feeding fish pots and VIP lemur feeing experiences must be booked online in advance whilst booking your admission tickets and are limited/subject to availability.

Lottie's Afternoon Tea Picnic Boxes and Children's Picnic Boxes are also available to book online as part of your booking or can be booked later here https://butterflyhouse.digitickets.co.uk/category/25521

Please note, once booked tickets cannot be transferred or refunded.

Rainy Day Return Visit tickets must be booked online and are valid for 3  months from the date of issued and cannot be extended. Rainy day tickets are only valid once for the number of adults/children listed on the ticket, any additional members attending are required to pay the full entrance price. Please keep your stamped return ticket safe as we cannot replace if lost or stolen. We will only except original stamped tickets, photos or photocopies will not be accepted. You will need to present and redeem  your rainy day ticket at the admission kiosk. Anyone without a valid stamped return ticket will be refused entry to the park.

If you are in receipt of a free Family Explorer pass, which you may have won or were issued with, this cannot be booked online, please email marketing@butterflyhouse.co.uk in advance with the date you would like to attend.

We regret we are unable to accept any other promotional vouchers, discounts or offers at this time.

ANNUAL PASSHOLDERS / MEMBERS

A limited number of tickets will be made available for our members daily. The percentage of tickets will be based on our average number of member visits recorded during that same period. Members must still book online to allow us to maintain our maximum number of visitors per day.

We are extending all memberships purchased before 21st March 2020 by 4 months automatically.

3 HOUR VISIT & ARRIVAL TIME 

We are introducing arrival times to help alleviate queues and maintain social distancing. Each visit will be for a duration of three hours maximum with no re-admission*. You will be asked to select an arrival time when making your booking online. We ask that you please arrive at your agreed time as we cannot guarantee entry to visitors who arrive outside of their arrival time. To allow us to review visitor capacities and work in line with the changing regulations initially tickets can only be booked one month in advance*. 

Please note your arrival time e.g. if your booking is for 11am - 2pm then your arrival time is 11am.

*This restriction may be eased - please see our social media pages for updates.

CAR PARKING

Please park in the marked out bays. Lottie's car park is for disabled parking only.

PARK ROUTES

All areas of the park are free flowing apart from the indoor Tropical House which is a one way system.

SOCIAL DISTANCING

Whilst visiting us we kindly ask you to respect everyone's safety and adhere to social distancing rules. There are lots of signs around the park to remind you.

SANITISING/ WASHING YOUR HANDS/TOILETS

Please wash and sanitise your hands at regular intervals using the washing facilities around the park. We have intensified our daily cleaning procedures. Our staff will be wearing face coverings to ensure that they and visitors are protected whilst onsite. Toilets will be open at the Indoor Activity Centre and Outdoor Play Park.

FACE COVERINGS/MASKS

Must be worn in the indoor tropical house, craft centre, Jungle gift shop and whilst queuing for food. Thank you for your cooperation.

CHANGES TO ACTIVITIES

Animal feed bundles including nectar pots (£4.50), otter feeding fish pots (£3) and VIP Lemur feeding experiences (£20 for up to 6 people in your group) can be purchased online when booking. During the current circumstances and for the foreseeable future we cannot operate our tractor ride, bird shows, animal encounters, talks and experiences. We are following government and BIAZA guidelines and we will update you with any changes in the near future. However, our Realms of Camelot play parks are open for you to enjoy. Please wash and sanitise your hands before and after play and maintain social distancing. 

The Indoor Activity Centre is open on two floors for you to enjoy games and activities, all socially distanced and cleaned routinely throughout the day.

VIP EXPERIENCES

We regret we are currently unable to offer our VIP animal experiences. If your experience was postponed due to lockdown or you have booked an upcoming experience or have a gift voucher to book, please be assured these will be extended for you and we hope to resume and make them available for booking again soon. Please get in touch at info@butterflyhouse.co.uk 

We are pleased to offer a new VIP lemur feeding experience. This must be booked online when purchasing your admission tickets and you must book the correct session within your 3 hour slot. Places are very limited and available on a first come, first served basis. The experience costs £20 for a group of up to 6 family members and last for 15 minutes apx. Facemasks must be worn, please see our booking site for full terms and conditions.

LOTTIE'S COFFEE LOUNGE AND BIG RED BUS SNACK STOP

We have introduced something new to the menu, a range of delicious picnic boxes. Please help us to recover after this period of closure by leaving your sandwiches at home and treating yourself to one of our tasty picnic boxes. Choose from afternoon tea for two and children's boxes. Picnic boxes can be pre-booked online as part of your visit, up until 4pm on the day before your visit.

Forgot to add one? You can now also book picnic boxes separately here https://butterflyhouse.digitickets.co.uk/category/25521

Lottie's will be serving hot drinks and a simple menu and you may visit Lottie's before or after you visit if you wish (so outside of your 3 hour visit timeslot). The Big Red Bus will serve hot drinks and snacks at weekends however as always this may close if there is bad weather. Should we need to close the bus, other provisions will be made. Contactless payments are preferred. The Butterfly Cafe remains closed for the time being.

From 24 July, in line with government guidance, face coverings will need to be worn at Lottie's whilst queuing to order food or drinks, once seated these can be removed. Please bring your own face covering, thank you.

We kindly remind our customers about the latest UK government guidelines from 14 September, when meeting with people you don’t live with you can socialise together in groups of no more than 6 (unless you are all within the same household or bubble). 

Due to the current local high covid alert government guidance now states 'you must not socialise with anybody outside of your household or support bubble in any indoor setting, whether at home or in a public place. You must not socialise in a group of more than 6 outside, including in a garden or other spaces like beaches or parks (other than where specific exemptions apply in law). 

JUNGLE GIFT SHOP

Only two families at any one time, please maintain social distancing. Please only pick up what you intend to buy. Contactless payments are preferred. From 24 July, the wearing of face masks in shops will become mandatory, please bring your own face covering to wear, thank you.

FEELING UNWELL?

Please do not travel to visit us if you or any member of your group are showing any symptoms of Covid-19 (or have come into contact with someone has experienced symptoms of Covid-19 in the last 14 days). The Tropical Butterfly House and Lottie's remain the right to refuse entry to anyone who we feel is showing signs of Covid-19.

Please see our website and social media for updates. If you have any questions, please contact us at info@butterflyhouse.co.uk or 01909 569 416

https://www.facebook.com/TropicalButterflyHouse https://www.facebook.com/LottiesCoffeeLounge

We are really excited to welcome you back - have a great visit!

This information has been updated on 13.10.20

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We are open! Find out about changes to the park and how to book your tickets ...

We are temporarily closed

Posted on 22nd June 2020

Hello everyone

Update!

We are really pleased with the latest government announcement that some larger safari parks and zoos will be allowed to open shortly. Unfortunately this does not include aquariums and tropical houses like ourselves.

We will continue to monitor the government guodeines and keep our visitors updated as soon as we know anything more, and we will endeavour to reopen as soon as it is safe to do so.

We look forward to welcoming visitors old and new and we are all very grateful for your kind messages, ongoing support and understanding.

If you are a member or have a gift voucher or experience booked, please note that we will be extending these for you to cover the park closure. 

Tropical Butterfly House & Lottie’s Coffee Lounge Team

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Tropical Butterfly House Coronavirus Statement

Posted on 16th March 2020

We are pleased to say we are operating as normal but as a valued customer, we would like to update you on the steps we are taking to best protect our customers and team members from the impact of the Coronavirus (Covid-19) in line with UK Government and Public Health England guidelines.

Promoting good hygiene is something we do 365 days a year and the health and safety of our customers and team is our top priority. We are taking the Coronavirus very seriously and we will continue our established strict hygiene policy with plenty of handwashing stations and sanitisers throughout the park. We are taking extra care with enhanced cleaning procedures and have significantly increased the frequency of the cleaning we undertake throughout the day including regular disinfection of public contact areas and paying particular attention to cafés, pay-points, playparks, activity centre, toilets, door handles and interactive activities.

Our team are regularly briefed with the latest updates with clear instruction about how to maintain the highest hygiene standards including emphasising frequent and proper hand washing routines for both our team and customers with extra hand washing posters being displayed around the park.

We are also encouraging visitors to pay by card where possible but we are still taking cash payments.

If you have any questions or concerns, please do not hesitate to get in touch at info@butterflyhouse.co.uk and look for updates on our social media pages.

We’d like to thank you for your continued support and we look forward to welcoming you as always! 

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Lottie's Coffee Lounge celebrates it's 2nd anniversary! Find out how Puro Coffee lovers are helping the Tropical Butterfly House cafes to save the rainforest!

Posted on 19th June 2019

Lottie’s Coffee Lounge will be celebrating its 2nd anniversary on Monday 24 June. This family-run business, part of the Tropical Butterfly House in North Anston Sheffield, is named after Charlotte, the daughter of the wildlife park’s managing director Kim Bellis whose father founded the park twenty five years ago.

Known for its warm welcome and friendly service, Lottie’s has grown in popularity over the last two years with both park visitors and the local community alike. Lottie’s offers a chance to try something different - with speciality drinks and sumptuous afternoon teas highlights of the menu, you might find yourself tempted by a unicorn milkshake, with all the rainbow trimmings, or caving in to a Cadbury creme egg hot chocolate at Easter time. But mystical creatures aside, by serving Fairtrade coffee Lottie’s is actually helping to save the lives of endangered animals in the wild.  

Local coffee supplier Miko has been supplying the Butterfly Café at the Tropical Butterfly House since 2012 and Lottie’s Coffee Lounge for the last two years. Their Puro Coffee brand shares its Fairtrade values and love for the natural world. For example, its commitment to rainforest protection has seen Puro Coffee save over 33,183 acres of tropical rainforest across six countries to date and support 72 endangered species with three new species named after the brand itself. So by purchasing your favourite cup of tea or coffee here you can be assured that products are sustainably sourced and therefore everyone is working together to help save the rainforest – one cup of coffee at a time!

Jonathan Dawson, regional account manager at Miko explains what this Puro Coffee partnership has achieved so far: 

“Working together with the wildlife park over the last seven years, we’re delighted that their Puro coffee sales to date have led to the purchase and protection of over 3.6 acres of rainforest, which equates to almost 10,000 trees! We look forward to supplying them with our new product ranges in the future.”

Caring for the environment’s is not Kim’s only passion, her vision for Lottie’s reflects her love for interior design which can be appreciated in the stunning décor of this two storey coffee lounge. Previously a warehouse used for storing machinery, this impressive stand-alone building pays homage to its humble beginnings. A bright spacious setting, its industrial theme has a rustic feel with exposed pipework and metal girders set amid natural wooden floors and work surfaces and exposed brick work. A wood burning stove adds a touch of comfort and class. The relaxed outdoor patio bursting with colourful planting, allows patrons to get closer to nature with its stunning views of greenery.

Kim enthuses about her vision for Lottie’s:

“We wanted to give customers a choice of eateries when visiting the wildlife park but also saw the opportunity to create a more appealing place for local coffee lovers, from dogwalkers and bikers to local businesses who choose us as a relaxed meeting space. We even have a group of ladies join us after their weekly yoga session, which gives testament to our tranquil environment!

We are very proud to work with Miko, a local supplier and environmental champion, because we share the same values of restoring habitats and saving endangered species whilst caring and giving back to the environment. Our plans for Lottie’s may still be in their infancy but we’re creating a family legacy and I’m very proud to put my daughter’s name to it’.

Kim Bellis with daughter Charlotte

Lottie’s Coffee Lounge is open daily serving hot and cold drinks, paninis, pizzas, homemade cakes and afternoon teas. For more information see https://www.facebook.com/LottiesCoffeeLounge/

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25th Anniversary celebrations

Posted on 8th April 2019

 Hundreds of visitors joined us in celebrating its 25th anniversary on Saturday 23 March.

Celebrations started with a birthday cake for the animals and fun activities throughout the day including stilt walkers, face-painting and a fun family trail around the park.

A special anniversary programme of bird and animal displays took place including a talk about the centre’s longest-standing resident – Darwin the Spectacled Caiman – and visitors learned about the origins of the Butterfly House and how it all began. The park is renowned for its collection of exotic animals and endangered species from around the world but originally came from humble beginnings and started out with just a butterfly house, a nature trail and a small café and shop.

 

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Celebrating 25 years at the Tropical Butterfly House

Posted on 7th March 2019

The Tropical Butterfly House, Falconry and Wildlife Park will celebrate its 25th anniversary on 23 March 2019, marking this milestone event with a variety of commemorative activities featured throughout the year.

This is a historic anniversary for the Sheffield wildlife park which first opened its doors in 1994. Despite being a well-known landmark for the local area, it’s visitors may not be aware of the attraction’s humble beginnings. When it first opened it was just the Butterfly house, a nature wildlife trail and a small shop and café.

The Butterfly House opened on a shoestring on 23 March 1994, during an economic depression with three employees, butterflies, peacocks, a tarantula spider and a snake followed by barn owls, an eagle owl and later in its first season, goats and chickens. Discovering in that very first year that the key to future success could be allowing its visitors to handle and get closer to the animals they love, this very same ethos remains it’s USP today.

Now renowned for its collection of exotic animals from around the world including many endangered species, the park offers its visitors daily up-close animal encounters and free-flying bird displays alongside views of the best of British wildlife. Visitor numbers have grown to over 150,000 per annum in 2018, with the park becoming licensed as a zoo in 1994. It’s 60+ strong team of dedicated staff work hard to help connect people with the animals, and in this way are helping to promote and conserve the natural world around us and beyond.

Alongside fundraising endeavours for worldwide endangered species, closer to home the park is an oasis for native wildlife. The purpose-built pond environments have attracted the likes of the great crested newt, the common newt, frog and toad a well as grass snakes. With over 100 nest boxes on site the park is also a refuge for a variety of birds including the tree sparrow, a red data species, which has successfully seen one breeding pair in 1998 grow to forty pairs last spring. It doesn’t stop there, the Tropical Butterfly House also owns three other conservations sites in South Yorkshire, Nottinghamshire and the Peak District, which are not open to the public but managed with wildlife in mind to help protect and encourage native species.

Having seen many changes to the wildlife park over the last 25 years there have been some memorable experiences along the way. The Lemur Heights enclosure was opened in summer 2013 by the late Barry Chuckle of The Chuckle Brothers, a much-missed visitor and supporter of the park. The enclosure took around six months to construct with the building work completed almost entirely by the dedicated staff and is now home to 7 ring-tailed lemurs and 3 red-ruffed lemurs.

A 20-year-old Caiman called Darwin holds the title of the park’s longest resident arriving in 1999. Darwin was 200m long and lived in a fish tank when he was brought to the centre and can still be seen here now with his partner Pedra.

Andrew Reeve, wildlife park manager, talks about the exciting journey so far:

 “Since arriving as park manager eight years ago the park has constantly been changing and developing. We have grown from a 4.5 acre to 8-acre site, doubling our visitor numbers at the same time. Our collection has become more focused on endangered species, with lots of new species being added over the years, from lemurs and otters to vultures. This has driven our fundraising efforts, for example when the visitors see the lemurs here and learn about their story, they are essentially helping to raise funds for survival in their native wild habitat”.

Kim Bellis, managing director and the owner’s daughter has spent all her life at the park and will be taking over the reins says:

“As a family business we are all very proud of what the team have achieved here over the last 25 years.  The legacy of my dad’s labour of love brings it back to where it all began, inspiring the next generation’s passion for nature. Now following the success of the park, he is now able to return to his passion for plants and animals and enjoy all the new challenges the new conservation sites will bring.”

The Tropical Butterfly House will be hosting a year-long celebration of silver anniversary activities including a birthday cake for the animals on its birthday weekend. The park’s social media platforms will share memorable stories from its visitors and staff from the past 25 years encouraging them to share their own #mybutterflymoment capturing the excitement of their hands-on experiences at the park.

The Tropical Butterfly House, Wildlife & Falconry Centre is open daily, all year round and is located just five minutes from the M1, junction 31, with free parking. See www.butterflyhouse.co.uk to plan your visit.

 

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It is with great sadness we announce the peaceful passing of Vincent van Sloth

Posted on 5th March 2019

We rehomed Vincent from Hamerton Zoo in January this year. At 29 years and 8 months old, Vincent was elderly when he came to live out his retirement here at the Butterfly House where he continued to receive an excellent high standard of care, enjoying his favourite parsnip treats and exploring his new home. 

After falling ill, the veterinary team and TBH staff administered intensive treatment, constantly monitoring his condition hoping to see improvement whilst keeping Vincent comfortable. Staff keeping vigil were with him at the time of his passing.

Post mortem examination indicates kidney disease being the main cause of death. Kidney disease will often affect animals as a chronic long-term condition and may go undetected for many years.

Every death is heart-breaking for the team who work with our amazing animals every day. For those who did get to see Vincent and for those hearts he touched, we are pleased that together we were able to give a befitting name for this much-loved animal before he passed.

In memory of the immense joy Vincent brought to everyone in his short time here at the park, his legacy will be to raise awareness for the plight that sloths face in the wild and we will be making a charitable donation in remembrance.

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Our sloth arrival has caused quite a sensation

Posted on 1st February 2019

TBH Sloth in Butterfly House 3Our latest resident has been anything but slow to cause a stir! We are thrilled to have our first ever sloth and he has arrived just in time to help us celebrate our 25th anniversary in March.

The only sloth local to South Yorkshire, he was born in Amsterdam and has been living in Hamerton Zoo, Cambridgeshire for the last 18 years. He is 29 years old and living in the heights of our Butterfly House, exploring the trees amongst the lorikeets and butterflies. 

The Tropical Butterfly house will be launching our "Sloth naming" competition next week so keep a close eye on our social media chanels. We look forward to seeing your suggestions.

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Baby girl wallaby named Holly Wallaby!

Posted on 4th May 2018

The Tropical Butterfly House, Wildlife & Falconry Centre in North Anston, near Sheffield, recently announced a competition to find the name of a baby Parma wallaby born in their award-winning Wilderness Walk-though. 

The wildlife centre had hundreds of name suggestions for the baby girl wallaby from social media followers, with the firm favourite being Holly Wallaby, first suggested by Claire Pullham on Facebook. The name being similar to that of the popular English television presenter and model, Holly Willoughby. 

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Baby girl wallaby named Holly Wallaby!

New addition jumping for joy at the Tropical Butterfly House

Posted on 16th April 2018

The Tropical Butterfly House, Wildlife & Falconry Centre has an exciting new addition to its award-winning Wilderness Walk-through. A Parma wallaby baby has been born and is finally out of mum’s pouch. Parma wallaby babies stay in mum’s pouch for the first 6 months of their lives, permanently leaving the pouch at around 7 months old. 

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New addition jumping for joy at the Tropical Butterfly House

4 baby goats born at the Tropical Butterfly House

Posted on 13th February 2018

It has been an emotional time at the popular wildlife centre; three of the resident goats have given birth to four babies. Sadly the first goat to go into labour on 22nd January, Beauty, who was born at the wildlife centre in 2009, had a complicated birth, and her, and her first baby, did not survive. The amazing staff at Portland Vets however managed to save the second baby’s life by performing an emergency caesarian section...

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4 baby goats born at the Tropical Butterfly House

Defibrillator donated to the Tropical Butterfly House

Posted on 27th October 2017

The Tropical Butterfly House has received a generous donation of a defibrillator. The defibrillator, worth £1,000, was donated by Pat Gardner, in memory of her husband Terry to the Tropical Butterfly House on 24 October 2017.

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Defibrillator donated to the Tropical Butterfly House

Bird superstars raise vital funds for charities

Posted on 18th October 2017

There are lots of amazing animals at the Tropical Butterfly House, however it’s the free flying birds who have stolen the show of late.

The wildlife centre’s fantastic Bird Team have trained the resident birds to free fly simultaneously, making the displays an impressive sight! Birds in the display often include the centre’s star red and green macaws Alfie and Kato, blue and gold macaws Delta and Echo, Hahn’s macaws Che and Estaban, and kites Jet, Sonic and Rogue.

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Bird superstars raise vital funds for charities

Baby Mouse Lemurs at the Tropical Butterfly House

Posted on 26th September 2017

Head to Lemur Heights and you may see a little head or 2 pop out!

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Baby Mouse Lemurs at the Tropical Butterfly House

Yorkshire's Favourite Attraction Competition

Posted on 12th September 2017

More than 10,000 people voted for their favourite Yorkshire attraction and we are proud to announce that we came second!

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Yorkshire's Favourite Attraction Competition

Hallie the Hedgehog

Posted on 18th August 2017

A member of Tropical Butterfly House staff found an injured, abandoned baby hedgehog, weighing just 78 grams. Her chance of survival was very low however staff gave her around the clock care, and she is now a healthy, happy hedgehog ready to be released back in to the wild!

Click on read more, for contact details of companies who can help you if you find an injured or distressed animal...

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Hallie the Hedgehog

New baby Egrets

Posted on 1st August 2017

Two very loud, yet adorable baby Egrets have been born at the Tropical Butterfly House...

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New baby Egrets

New Otter Otis

Posted on 27th July 2017

We are overjoyed to announce the arrival of a new male otter named Otis, after the sad passing of our previous resident male otter Raiden.

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New Otter Otis

Rare Tailless Tenrec

Posted on 21st July 2017

We have a new animal, the Tailless Tenrec, named Noodles by Facebook follower Phoebe Barrowcliffe.

Tailless Tenrecs are native to Madagascar and are the largest of the Tenrec family.
Our Tailless Tenrec is a male, and he is quite rare, only approx. 3 zoos in the UK have Tailless Tenrecs!

You can see him in the Nocturnal Room in the Butterfly House.

 
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Rare Tailless Tenrec

Rodrigues Flying Foxes arrive at the Tropical Butterfly House

Posted on 20th July 2017

You can see 6 Rodrigues Flying Foxes (also known as Rodrigues Fruit Bats) hanging around in the Butterfly House! They are sociable creatures that roost in groups and are originally from Rodrigues Island in the Mauritius. Sadly these amazing creatures are critically endangered in the wild.

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Rodrigues Flying Foxes arrive at the Tropical Butterfly House

Wild owl rehabilitated and released...

Posted on 6th June 2017

The Tropical Butterfly House has had an unusual guest recently… a little owl was brought in by visitor Paul Tredgett. Mr Tredgett, of Killamarsh, Sheffield, found the owl in the middle of Marsh Lane at Eckington in Sheffield. The owl remained in the middle of the road and did not move when approached, upon closer inspection the owl appeared to have an eye infection...

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Wild owl rehabilitated and released...

Award win at the National Zoo and Aquarium Awards

Posted on 19th May 2017

The Tropical Butterfly House has received a silver award for their work in the Exhibits category at the British and Irish Association of Zoos and Aquariums (BIAZA) annual awards ceremony.

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Award win at the National Zoo and Aquarium Awards

Baby Alligator arrives at the Tropical Butterfly House

Posted on 12th May 2017

The Alligator is an American Alligator on loan from the UK’s only Crocodile Zoo, Crocodiles of the World.
It has been named Jackson after the US state capital of Mississippi where American Alligators are commonly found in the wild.

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Baby Alligator arrives at the Tropical Butterfly House

Naked mole rats arrive at the Tropical Butterfly House

Posted on 9th February 2017

We have some unusual additions to our Nocturnal Room in the Butterfly House!

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Naked mole rats arrive at the Tropical Butterfly House

NFAN Day Maker Award - Dee Naylor Highly Commended

Posted on 6th February 2017

Tropical Butterfly House staff member Dee Naylor has been highly commended in the Day Maker Award category at the 2017 National Farm Attractions Network Awards

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NFAN Day Maker Award - Dee Naylor Highly Commended

Jessica Ennis-Hill at the Tropical Butterfly House!

Posted on 12th August 2016

Everybody at the Tropical Butterfly House would like to wish all of the Team GB athletes including Jessica Ennis-Hill all the best in this years Olympics. Here is Sheffield born athlete Jessica Ennis-Hill meeting one of our Ring-Tailed Lemurs this year.

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Jessica Ennis-Hill at the Tropical Butterfly House!

We're Award Winning!

Posted on 9th June 2016

The Tropical Butterfly House have won a PR, Marketing, Digital & Events Bronze Award from the British & Irish Association of Zoos & Aquariums (BIAZA) which celebrates its 50th anniversary this year!

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We're Award Winning!

Special proposal at the centre

Posted on 25th January 2016

Harry Potter fan gets engagement ring delivered by Owl!

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Special proposal at the centre

Endangered Vulture joins shows

Posted on 16th November 2015

Ready for the Santa, Elves & Sleigh Bells Christmas event!

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Endangered Vulture joins shows

Stowaway Lizard handed in!

Posted on 27th October 2015

Found in a make-up bag on return from Barbados holiday!

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Stowaway Lizard handed in!

Vampire Crabs!

Posted on 27th October 2015

Just in time for Halloween!

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Vampire Crabs!

BBC Radio Sheffield Treasure Hunt!

Posted on 9th August 2015

BBC Radio Sheffield presenter Katherine Cowan came to the centre

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BBC Radio Sheffield Treasure Hunt!

African White-backed Vulture arrives at the centre

Posted on 29th July 2015

Welcome Zulu!

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African White-backed Vulture arrives at the centre

Visitor proposes to girlfriend in the Tropical House

Posted on 20th June 2015

And she said yes!

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Visitor proposes to girlfriend in the Tropical House

BBC Radio Sheffield come to the centre!

Posted on 22nd February 2015

BBC Radio Sheffield presenter Katherine Cowan came to the centre to do their quiz!

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BBC Radio Sheffield come to the centre!

Hallam FM Win Your Wedding competition couple at the centre!

Posted on 21st February 2015

On Saturday 21st February Natalie Platts and Will Blackham faced their fears and both held a Tarantula!

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Hallam FM Win Your Wedding competition couple at the centre!

RotherFM come to the centre with their competition winners!

Posted on 18th February 2015

On Wednesday 18th February RotherFM 96.1 breakfast show presenter James Bolton came to the centre with some competition winners to take part in their VIP animal experiences live on air! 

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RotherFM come to the centre with their competition winners!

The Channel 4 TV programme The Undateables come to the centre

Posted on 16th January 2015

The Channel 4 TV programme The Undateables came to the centre to film!

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The Channel 4 TV programme The Undateables come to the centre

VulPro - Helping to save African Vultures

Posted on 25th August 2014

Bird trainer, Jus Lig, set a challenge - if £5000 could be raised for VulPro to help save endangered Cape Vultures by International Vulture Awareness Day... she would shave her hair off! Well, we did it...

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VulPro - Helping to save African Vultures
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