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We are open! Find out about changes to the park and how to book your tickets ...

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We are delighted to announce our reopening on Saturday 18 July 2020. Please read the following guidelines about what to expect when you visit us over the coming weeks.

WHAT TO EXPECT...

OPENING TIMES

We are open daily from Saturday 18 July 2020. Our opening times may vary please see httpss://www.butterflyhouse.co.uk/plan_your_visit.php 

RESTRICTED NUMBER OF VISITORS

To ensure we can all observe safe social distancing, there will be restrictions on the number of visitors allowed at the park each day. 

ONLINE BOOKINGS ONLY

We will need everyone to book online prior to their visit, including annual pass holders and rainy day return ticket holders.

Tickets are currently being released on a monthly basis, however this restriction may change.

All bookings, excluding annual pass holders and rainy day return tickets, will be subject to a booking fee, per person.

IMPORTANT: Rule of 6 - in line with the latest UK government guidelines, from Monday 14 September we will be unable to admit groups with more than 6 people unless you are all within the same household or bubble. We kindly remind you of this when booking tickets online. If you have already pre-booked a party of more than 6 from different households, please contact us at info@butterflyhouse.co.uk thank you.

For more information please see httpss://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do

If you are travelling from a very high risk area (local lockdown) other than South Yorkshire, please do not book tickets at this time, if you have already booked please contact us to rearrange your booking. httpss://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know
 
Please note due to the local very high covid alert from Saturday 24 October - government guidance states 'you must not meet socially with friends and family indoors in any setting unless they are part of your household or support bubble. This includes private homes and indoors in hospitality venues, such as pubs. You must also not meet with people outside of your household or support bubble in a private garden or in most outdoor public venues.' httpss://www.gov.uk/guidance/local-covid-alert-level-very-high
 
IMPORTANT: Refunds and re-arranging visits:  
 
If the park cannot open due to a full lockdown or the government restricts you from travelling to us (and you email us at least 24 hours before your visit is due):

Option A: Change the date of your visit for another date within the next 12 months.

Option B: Full refund minus 10% admin charge.

To book tickets please click on the links below:

httpss://butterflyhouse.digitickets.co.uk/event-tickets/28986?catID=28485& General Admission

httpss://butterflyhouse.digitickets.co.uk/event-tickets/29019?catID=28535& Members

httpss://butterflyhouse.digitickets.co.uk/event-tickets/29244?catID=28798& Rainy Day Return Ticket

All animal feed bundles otter feeding fish pots and VIP lemur feeing experiences must be booked online in advance whilst booking your admission tickets and are limited/subject to availability.

Lottie's Afternoon Tea Picnic Boxes and Children's Picnic Boxes are also available to book online as part of your booking or can be booked later here httpss://butterflyhouse.digitickets.co.uk/category/25521

Please note, once booked tickets cannot be transferred or refunded.

Rainy Day Return Visit tickets must be booked online and are valid for 3  months from the date of issued and cannot be extended. Rainy day tickets are only valid once for the number of adults/children listed on the ticket, any additional members attending are required to pay the full entrance price. Please keep your stamped return ticket safe as we cannot replace if lost or stolen. We will only except original stamped tickets, photos or photocopies will not be accepted. You will need to present and redeem  your rainy day ticket at the admission kiosk. Anyone without a valid stamped return ticket will be refused entry to the park.

If you are in receipt of a free Family Explorer pass, which you may have won or were issued with, this cannot be booked online, please email marketing@butterflyhouse.co.uk in advance with the date you would like to attend.

We regret we are unable to accept any other promotional vouchers, discounts or offers at this time.

ANNUAL PASSHOLDERS / MEMBERS

A limited number of tickets will be made available for our members daily. The percentage of tickets will be based on our average number of member visits recorded during that same period. Members must still book online to allow us to maintain our maximum number of visitors per day.

We are extending all memberships purchased before 21st March 2020 by 4 months automatically.

3 HOUR VISIT & ARRIVAL TIME 

We are introducing arrival times to help alleviate queues and maintain social distancing. Each visit will be for a duration of three hours maximum with no re-admission*. You will be asked to select an arrival time when making your booking online. We ask that you please arrive at your agreed time as we cannot guarantee entry to visitors who arrive outside of their arrival time. To allow us to review visitor capacities and work in line with the changing regulations initially tickets can only be booked one month in advance*. 

Please note your arrival time e.g. if your booking is for 11am - 2pm then your arrival time is 11am.

*This restriction may be eased - please see our social media pages for updates.

CAR PARKING

Please park in the marked out bays. Lottie's car park is for disabled parking only.

PARK ROUTES

All areas of the park are free flowing apart from the indoor Tropical House which is a one way system.

SOCIAL DISTANCING

Whilst visiting us we kindly ask you to respect everyone's safety and adhere to social distancing rules. There are lots of signs around the park to remind you.

SANITISING/ WASHING YOUR HANDS/TOILETS

Please wash and sanitise your hands at regular intervals using the washing facilities around the park. We have intensified our daily cleaning procedures. Our staff will be wearing face coverings to ensure that they and visitors are protected whilst onsite. Toilets will be open at the Indoor Activity Centre and Outdoor Play Park.

FACE COVERINGS/MASKS

Must be worn in the indoor tropical house, craft centre, Jungle gift shop and whilst queuing for food. Thank you for your cooperation.

CHANGES TO ACTIVITIES

Animal feed bundles including nectar pots (£4.50), otter feeding fish pots (£3) and VIP Lemur feeding experiences (£20 for up to 6 people in your group) can be purchased online when booking. During the current circumstances and for the foreseeable future we cannot operate our tractor ride, bird shows, animal encounters, talks and experiences. We are following government and BIAZA guidelines and we will update you with any changes in the near future. However, our Realms of Camelot play parks are open for you to enjoy. Please wash and sanitise your hands before and after play and maintain social distancing. 

The Indoor Activity Centre is open on two floors for you to enjoy games and activities, all socially distanced and cleaned routinely throughout the day.

VIP EXPERIENCES

We regret we are currently unable to offer our VIP animal experiences. If your experience was postponed due to lockdown or you have booked an upcoming experience or have a gift voucher to book, please be assured these will be extended for you and we hope to resume and make them available for booking again soon. Please get in touch at info@butterflyhouse.co.uk 

We are pleased to offer a new VIP lemur feeding experience. This must be booked online when purchasing your admission tickets and you must book the correct session within your 3 hour slot. Places are very limited and available on a first come, first served basis. The experience costs £20 for a group of up to 6 family members and last for 15 minutes apx. Facemasks must be worn, please see our booking site for full terms and conditions.

LOTTIE'S COFFEE LOUNGE AND BIG RED BUS SNACK STOP

We have introduced something new to the menu, a range of delicious picnic boxes. Please help us to recover after this period of closure by leaving your sandwiches at home and treating yourself to one of our tasty picnic boxes. Choose from afternoon tea for two and children's boxes. Picnic boxes can be pre-booked online as part of your visit, up until 4pm on the day before your visit.

Forgot to add one? You can now also book picnic boxes separately here httpss://butterflyhouse.digitickets.co.uk/category/25521

Lottie's will be serving hot drinks and a simple menu and you may visit Lottie's before or after you visit if you wish (so outside of your 3 hour visit timeslot). The Big Red Bus will serve hot drinks and snacks at weekends however as always this may close if there is bad weather. Should we need to close the bus, other provisions will be made. Contactless payments are preferred. The Butterfly Cafe remains closed for the time being.

From 24 July, in line with government guidance, face coverings will need to be worn at Lottie's whilst queuing to order food or drinks, once seated these can be removed. Please bring your own face covering, thank you.

We kindly remind our customers about the latest UK government guidelines from 14 September, when meeting with people you don’t live with you can socialise together in groups of no more than 6 (unless you are all within the same household or bubble). 

Due to the current local high covid alert government guidance now states 'you must not socialise with anybody outside of your household or support bubble in any indoor setting, whether at home or in a public place. You must not socialise in a group of more than 6 outside, including in a garden or other spaces like beaches or parks (other than where specific exemptions apply in law). 

JUNGLE GIFT SHOP

Only two families at any one time, please maintain social distancing. Please only pick up what you intend to buy. Contactless payments are preferred. From 24 July, the wearing of face masks in shops will become mandatory, please bring your own face covering to wear, thank you.

FEELING UNWELL?

Please do not travel to visit us if you or any member of your group are showing any symptoms of Covid-19 (or have come into contact with someone has experienced symptoms of Covid-19 in the last 14 days). The Tropical Butterfly House and Lottie's remain the right to refuse entry to anyone who we feel is showing signs of Covid-19.

Please see our website and social media for updates. If you have any questions, please contact us at info@butterflyhouse.co.uk or 01909 569 416

httpss://www.facebook.com/TropicalButterflyHouse httpss://www.facebook.com/LottiesCoffeeLounge

We are really excited to welcome you back - have a great visit!

This information has been updated on 13.10.20

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