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We are re-opening! Find out about changes to the park and how to book your tickets ...

We are delighted to announce that we are reopening on Saturday 18 July 2020. Please read the following guidelines about what to expect when you visit us over the coming weeks.

WHAT TO EXPECT...

OPENING TIMES

We are open daily from Saturday 18 July 2020, 9am - 5.30pm.

RESTRICTED NUMBER OF VISITORS

To ensure we can all observe safe social distancing, there will be restrictions on the number of visitors allowed at the park each day. 

ONLINE BOOKINGS ONLY

We will need everyone to book online prior to their visit, including annual pass holders and rainy day return ticket holders.

Tickets are currently being released on a week by week basis every Saturday, however this restriction may change with more days being released.

All bookings, excluding annual pass holders and rainy day return tickets, will be subject to a booking fee, per person. To book tickets please click on the links below:

https://butterflyhouse.digitickets.co.uk/event-tickets/28986?catID=28485& General Admission

https://butterflyhouse.digitickets.co.uk/event-tickets/29019?catID=28535& Members

https://butterflyhouse.digitickets.co.uk/event-tickets/29244?catID=28798& Rainy Day Return Ticket

All animal feed and nectar pots, otter feeding fish pots and VIP lemur feeing experiences must be booked online in advance whilst booking your admission tickets and are limited/subject to availability. Lottie's Afternoon Tea Picnic Boxes and Children's Picnic Boxes are also available to book online.

Please note, once booked tickets cannot be transferred or refunded.

Rainy Day Return Visit tickets must be booked online and are valid for 3  months from the date of issued and cannot be extended. Rainy day tickets are only valid once for the number of adults/children listed on the ticket, any additional members attending are required to pay the full entrance price. Please keep your stamped return ticket safe as we cannot replace if lost or stolen. We will only except original stamped tickets, photos or photocopies will not be accepted. You will need to present and redeem  your rainy day ticket at the admission kiosk. Anyone without a valid stamped return ticket will be refused entry to the park.

If you are in receipt of a free Family Explorer pass, which you may have won or were issued with, this cannot be booked online, please email marketing@butterflyhouse.co.uk in advance with the date you would like to attend.

We regret we are unable to accept any other promotional vouchers, discounts or offers at this time.

ANNUAL PASSHOLDERS / MEMBERS

A limited number of tickets will be made available for our members daily. The percentage of tickets will be based on our average number of member visits recorded during that same period. Members must still book online to allow us to maintain our maximum number of visitors per day.

We are extending all memberships purchased before 21st March 2020 by 4 months automatically.

ARRIVAL TIME SLOTS

We are introducing arrival time slots to help alleviate queues and maintain social distancing. Each visit will be for a duration of three hours maximum with no re-admission*. You will be asked to select an arrival time when making .your booking online. We ask that you please arrive during your agreed time slot as we cannot guarantee entry to visitors who arrive outside of their arrival time. To allow us to review visitor capacities and work in line with the changing regulations initially tickets can only be booked one week in advance*. 

*This restriction may be eased - please see our social media pages for updates.

CAR PARKING

Please park in the marked out bays. Lottie's car park is for disabled parking only.

PARK ROUTES

All areas of the park are free flowing apart from the indoor Tropical House which is a one way system.

SOCIAL DISTANCING

Whilst visiting us we kindly ask you to respect everyone's safety and adhere to social distancing rules. There are lots of signs around the park to remind you.

SANITISING/ WASHING YOUR HANDS/TOILETS

Please wash and sanitise your hands at regular intervals using the washing facilities around the park. We have intensified our daily cleaning procedures. Our staff will be wearing face coverings to ensure that they and visitors are protected whilst onsite. Toilets will be open at the Indoor Activity Centre and Outdoor Play Park.

FACE COVERINGS/MASKS

Must be worn in the indoor tropical house, craft centre, Jungle gift shop and whilst queuing for food. Thank you for your cooperation.

CHANGES TO ACTIVITIES

Animal feed and nectar pots can be purchased online when booking. During the current circumstances and for the foreseeable future we cannot operate our tractor ride, bird shows, animal encounters, talks and experiences. We are following government and BIAZA guidelines and we will update you with any changes in the near future. However, our Realms of Camelot play park and Splash Zone are open for you to enjoy. Please wash and sanitise your hands before and after play and maintain social distancing. 

The Indoor Activity Centre has now reopened on two floors for you to enjoy games and activities, all socially distanced and cleaned routinely throughout the day.

VIP EXPERIENCES

We regret we are currently unable to offer our VIP animal experiences. If your experience was postponed due to lockdown or you have booked an upcoming experience or have a gift voucher to book, please be assured these will be extended for you and we hope to resume and make them available for booking again soon.

We are pleased to offer a new VIP lemur feeding experience. This must be booked online when purchasing your admission tickets and you must book the correct session within your 3 hour slot. Places are very limited and available on a first come, first served basis. The experience costs £20 for a group of up to 6 family members and last for 15 minutes apx. Facemasks must be worn, please see our booking site for full terms and conditions.

LOTTIE'S COFFEE LOUNGE AND BIG RED BUS SNACK STOP

We have introduced something new to the menu, a range of delicious picnic boxes. Please help us to recover after this period of closure by leaving your sandwiches at home and treating yourself to one of our tasty picnic boxes. Choose from afternoon tea for two and children's boxes. All picnic boxes must be pre-booked online, up until 4pm on the day before your visit.

Lottie's will be serving hot drinks and a simple menu, the Big Red Bus will serve hot drinks and snacks, however as always this may close if there is bad weather. Should we need to close the bus, other provisions will be made. Contactless payments are preferred. The Butterfly Cafe remains closed for the time being.

From 24 July, in line with government guidance, face coverings will need to be worn at Lottie's whilst queuing to order food or drinks, once seated these can be removed. Please bring your own face covering, thank you.

JUNGLE GIFT SHOP

Only two families at any one time, please maintain social distancing. Please only pick up what you intend to buy. Contactless payments are preferred. From 24 July, the wearing of face masks in shops will become mandatory, please bring your own face covering to wear, thank you.

FEELING UNWELL?

Please do not travel to visit us if you or any member of your group are showing any symptoms of Covid-19 (or have come into contact with someone has experienced symptoms of Covid-19 in the last 14 days). The Tropical Butterfly House and Lottie's remain the right to refuse entry to anyone who we feel is showing signs of Covid-19.

Please see our website and social media for updates. If you have any questions, please contact us at info@butterflyhouse.co.uk or 01909 569 416

https://www.facebook.com/TropicalButterflyHouse https://www.facebook.com/LottiesCoffeeLounge

We are really excited to welcome you back - have a great visit!

This information has been updated on 21.7.20

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