Privacy Policy

We understand the importance of your privacy and are firmly committed to using information supplied by our customers in a responsible manner. Therefore, we will only ever use the information that we collect about you lawfully and for our own purposes. We do not pass on any information you submit to us to third parties without your express permission and we undertake to deal with this data in accordance with current UK Data Protection Legislation.

What information do we collect and why?

We collect information from customers so we can:

We also use your information for:

Access to your personal information

If you wish to receive details of personal data held about you by us, you may write to request this – there may be a fee for this service but you will be advised at the time of your request if this is relevant to your circumstances or not.

Phone calls & emails

In using the telephone numbers or email addresses provided on this website you consent to the possible recording or monitoring of your communication for quality or training purposes.


We use ‘cookies’ on this website to help us track the patterns of behaviour of visitors to our site in order to help us make improvements. A cookie is a small, unique text file that is saved on your hard disk by a website. These cookies do not contain any personal information and you can adjust your browser settings to restrict the use of cookies if you wish. Information on deleting or controlling cookies can be found at

CCTV, digital recording, and photography

CCTV is used around the Tropical Butterfly House grounds in order to prevent crime, in the interests of health and safety and to help us ensure the highest standards of care for our visitors.

You are welcome to take photographs around the centre however we kingly ask that visitors make every effort not to adversely affect another visitor’s enjoyment of an activity (e.g. obscuring someone else’s view in order to capture an image)

Any photographs, digital images, or video recordings made during a visit to the Tropical Butterfly House may only be for personal use. The sale of photographs, digital images, or video recordings for profit can only be done with prior permission by contacting
The use of Aerial Drones, radio controlled helicopters, and UAV devices are strictly prohibited.

Members of staff may include you in photographs; you may tell our photographers if you do not wish to be included, otherwise by entering the grounds of the Tropical Butterfly House, you agree that you give permission to appear in photographs and/or video which we may use for marketing or advertising purposes. In line with the Data Protection Act, your name will not be included unless you specifically give permission.

Notification of changes

If we change our Privacy Policy we will publish the amended Policy on our website so that you are always aware of how we collect, use and disclose your personal information. We reserve the right to add, modify, or remove portions of this Privacy Policy when we believe it is appropriate to do so.

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