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If you have been given a leaflet allowing a free child place, please book your adult ticket/ tickets online as normal. Then bring your leaflet with you on the day of your visit and your child will be admitted for free. 

If you can, we ask everyone to book online prior to their visit including members, rainy day return ticket holders and carers. We may allow for some walk up admissions at non busy times. 

Once booked, tickets cannot be refunded but dates can be transferred subject to giving 48 hours notice and an administration fee will be charged.

Please click here to book tickets for general admission, members, rainy day return passes and carers.

Once booked, tickets cannot be refunded but dates can be transferred subject to giving 48 hours notice and an administration fee will be charged.

On completion of your order, you will be emailed a DigiTicket confirmation including a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the booking reference number to redeem.

Once booked, tickets cannot be refunded but dates can be transferred subject to giving 48 hours notice and an administration fee will be charged.

We are unable to issue refunds however with 48 hours notice, we are able to transfer your ticket to a new date subject to an administration fee. 

If there are tickets available you can book online on the day, please check our closing times before doing so as they vary throughout the year. 

Our opening days and hours vary throughout the year. Please see Opening Times for the latest information. 


This is not something we currently offer. However, things can change seasonally so keep an eye out for any future promotions.

Rainy Day Return Pass? - please book your return visit here

A limited number of tickets will be made available for our members each day. The percentage of tickets will be based on our average number of member visits recorded during the same pre-covid period. Members must still book online to allow us to maintain our maximum number of visitors per day.

If you have a Tropical Butterfly House Gift Voucher, please check the booking site for ticket availability and email info@butterflyhouse.co.uk with the date and how many people will be attending and we will help.  

An official carer will be admitted for half price when accompanying a full paying child or adult (one half price carer ticket per child or adult, normal admission charges apply to any additional carers).

Carers must be included within your booking and should provide ID from Care Home/Employer, Care Allowance Claim Letter, a Metro bus pass for disabled which states 'Plus One' or a DWP/DLA/PIP letter that states that you are in receipt of a Carer's Allowance or the middle or highest rate of Disability Living Allowance or Personal Independence Payment.

All areas of the park are accessible apart from one pond viewing area in the tropical house. Wheelchairs are available to hire subject to a deposit and availability. We have accessible toilet facilities.

Whilst visiting, we kindly ask you to respect and make space for each other, especially in indoor and enclosed areas or pathways around the park. You may wish to wear a face covering in our indoor areas.

Please wash and sanitise your hands at regular intervals using the washing facilities. We have intensified our daily cleaning procedures to ensure that they and visitors are protected whilst onsite. Toilets will be open at Lottie’s Coffee Lounge, indoor activity centre and outdoor play park.

For daily animal encounters, free-flying bird shows and tractor trailer rides, please see our encounter timetable on arrival.

There are lots of fun things to enjoy - our play park, sandpits and splash zone are open throughout the spring/summer and kids watch out - you’ll quake in your boots on the Dino Trail or can grab a gift in the Jungle Gift Shop!

Why not purchase an animal feed bundle including live mealworms to feed our meerkats, chickens, ducks and fish, grass nuts to feed our goats, a veggie pot to feed our guinea pigs, wallabies, porcupines and goats. 

Otter Fish Pots are a bitesize fun way to feed our otter family or look out for amazing animal experiences - all available to add on to your booking, subject to availability.

You can view our upcoming events programme here! 

It's lovely at Lottie’s Coffee Lounge with glorious blooms and views from the outdoor patio area. Indoor and outdoor seating is available for eat-in or takeaway food and drink. Afternoon tea boxes, children’s picnic boxes and pizza deals are all available to book online. Dine in one of our stunning new dining pods available for all visitors to enjoy or bookable for a special occasion for a small charge.

The Butterfly Cafe and Big Red Bus Snack Stop* will be open at weekends and throughout school holidays (*subject to weather conditions). 

Please do not travel to visit us if you or any member of your group are showing any symptoms of Covid-19 (or have come into contact with someone has experienced symptoms of Covid-19 in the last 14 days). The Tropical Butterfly House and Lottie’s remain the right to refuse entry to anyone who we feel is showing signs of Covid-19.

If you are unable to visit due to having to self-isolate, please contact us 24 hours in advance of the day of your visit to enable us to transfer your ticket.

If you have any questions or require help, please contact us at info@butterflyhouse.co.uk or 01909 569416

Thank you for your continued support!

If you have a food allergy, intolerance or special dietary requirement, please contact our Catering Manager cafe@butterflyhouse.co.uk, or inform a member of the hospitality team on arrival. For further details see Park Information

No guests under the age of 16 will be admitted unless they are accompanied by a resposible adult who is over the age of 18.

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Wildlife conservation at the heart of everything we do

Wildlife conservation at the heart of everything we do